Fitbit Pay – Pay conveniently wherever you are

Whether it’s a bottle of mineral water after your workout at the gym, or that new pair of jeans you just decided to buy: paying for your purchases is always easy and convenient with Fitbit Pay. All you need is "one" and a card from Viseca.


Set up


Pay


FAQ

Have you already registered for "one"?

Register now

 

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Pay with just a flick of your wrist.

Fitbit Pay doesn’t require you to carry a smartphone or card: simply press the left-hand key of your Fitbit Ionic watch and hold the watch up to the terminal – that’s it!

 

 

 

Security guaranteed.

All the payments you make with Fitbit Pay are just as secure as ordinary transactions made with a card. Or even more secure – because your card details are kept encrypted and are not transmitted to the vendor when you pay.

Set up Fitbit Pay

Download the latest version of the Fitbit app and follow the instructions provided in the app.

New: Mobile payment is now possible on certain Fitbit devices with Google Pay. For more information on supported devices and how to set them up, click here.

     

Step 1

Download the Fitbit app and open it on your smartphone.

Step 2

Select the wallet icon and follow the instructions to add your card.

Step 3

Enter your card details and payment information.

Step 4

Accept the General Terms and Conditions.

Pay with Fitbit Pay

It’s so easy to use Fitbit Pay to pay for your purchases.

Step 1

Press the left-hand key of your watch for 2 seconds.

Step 2

Enter the 4-digit security code (if prompted to do so).

Step 3

Select the card you want to use and hold your watch up to the terminal.

Step 4

Once the payment goes through, your watch will vibrate briefly and a tick mark will be displayed.

FAQ

About Fitbit Pay

Fitbit Pay is a payment facility from Fitbit that lets you make contactless payments easily and securely using your smartwatch (currently, the Ionic model)

The Fitbit Pay spending limit is the same spending limit that otherwise applies to your card.

In "one" you can view all the transactions made with your card. In the “Wallet” menu of the Fitbit app, only the last 3 transactions made with Fitbit Pay are shown.

Reset your personal security code in the Fitbit app.

Check the transaction overview and your card’s spending limit in "one". If you have other questions, please call our customer service on  +41 58 958 84 00.

Getting started

A smartphone or tablet is needed to activate Fitbit Pay on your watch with the Fitbit app. 

Yes. "one" is the digital service for your card that gives you a comprehensive overview of your spending at all times. The personal details (e-mail address, mobile number etc.) you store in "one" are required for the security check conducted when you activate Fitbit Pay.

Register for "one" now

 

No. Payments can be made with your watch even if your smartphone is not nearby. Your watch also does not have to be connected to the Internet.

Paying with Fitbit Pay

Wherever contactless payment is accepted.
Kontaktless Bezahlen
Fitbit Pay can also be used internationally.

Yes. Comprehensive security measures apply to payment confirmations (authorisation) as well as data protection. 

Payment authorisation: A personal security code is required in order to use Fitbit Pay (wearable PIN). Due to automatic blocking of this personal security code (wearable PIN) on your smartwatch, you have to regularly re-enter the code - for instance, whenever you put on the watch or, at the latest, every 24 hours. If the automatic blocking is deactivated, your personal security code (wearable PIN) will have to be entered the next time you use Fitbit Pay. This ensures that only you yourself can use Fitbit Pay to pay. 

Data security: When you add your Viseca card to Fitbit Pay, Fitbit Pay generates an encrypted virtual image of your card on the wearable ("token" = a new digital card number). Only the Mastercard and Visa card organisations are able to identify the cardholder's actual card number from this token. When paying with Fitbit Pay, only the token is transmitted to the vendor, i.e. the vendor does not receive any real card information. In the Fitbit app, the last three transactions you have made with Fitbit Pay are displayed. However, Fitbit does not have access to this encrypted transaction information, because the information is only de-encrypted once it is on the wearable (not by the provider). This ensures the best possible protection for your card and transaction data.

No. The use of Fitbit Pay requires a personal 4-digit security code (wearable PIN). Once you have entered this personal security code on your smartwatch, you no longer have to enter any further PIN code at the payment terminal (neither the PIN code for your card nor the wearable PIN) in order to authorise the payment, regardless of the amount.

  1. Press the left-hand key of your watch for 2 seconds.
  2. If prompted to do so, enter your 4-digit personal security code.
  3. Select the card you want to pay with and hold your watch up to the payment terminal.
  4. When the transaction has been completed, your watch will vibrate and a tick will be displayed on the screen.

 

Managing your cards

Fitbit Pay can be used with all personal and business cards issued by Viseca. Do you not yet have a card issued by Viseca? Find out more here.

Yes. You can activate up to 6 cards.

Yes, if you are registered for the surprize rewards programme. Find out more here.

Block or delete a card activated for Fitbit Pay in the “Wallet” menu of the Fitbit app or online in the Fitbit dashboard. You will still be able to use the physical card to make transactions. If you have other questions, please call our customer service on +41 58 958 84 00.

Deactivate Fitbit Pay online in the Fitbit dashboard. You will still be able to use the physical card to make transactions. If you have other questions, please call our customer service on +41 58 958 84 00.

You can block and unblock cards activated for Fitbit Pay in the “Wallet” menu of the Fitbit app. You will still be able to use the physical card to make transactions.

Answers to other questions about Fitbit Pay

Mobile Payment Solutions