When should I click on "Login"?
Click on "Login" if you have already accessed the VisecaOne app at least once in the past. Please note that it doesn't matter if you have a new smartphone. You can proceed by clicking on "Login", where you will be asked to enter your login credentials and confirm your telephone number.

Have you changed your telephone number in the meantime as well? Then you first have to reset your VisecaOne account. To do this, sign in with your e-mail address and password and then click on "Reset account". There you can request a reactivation code to reactivate your VisecaOne account. The reactivation code will be sent to you by post. When you receive it, sign in again as usual with your e-mail address and password and then enter the reactivation code.

When should I click on "Register"?
Click on "Register" if you have never accessed the VisecaOne app before. To complete the registration process you will need the registration code, which was sent to you by post. Proceed as follows:

  • Did you receive the registration code? Then consult the question below "I received a letter containing the registration code. What do I do next?" for further information.
  • Did you not receive a registration code? Then consult the question below "What do I do if I did not receive a registration code?" for further information.
  • Have you lost your registration code or is it no longer valid? Then consult the question below "I have lost my registration code or it is no longer valid. What should I do?" for further information.

I received a letter containing the registration code. What do I do next?
Open the one.viseca.ch website on your computer or tablet and click on "Register now". During the registration process you will be asked to scan a QR code with the VisecaOne app. To do this, switch back to the previous screen and then select "Scan QR code to activate".

What do I do if I did not receive a registration code?
Open the one.viseca.ch website on your computer or tablet and click on "I did not receive a code". A registration code will then be sent to you by post.

I have lost my registration code or it is no longer valid. What should I do?
You can request a new personal registration code here.

Can I request as many new registration codes as I need?
No. You can request one code within a seven-day period and a maximum of 10 codes within 12 months.

I have a new mobile number. How do I notify you of the new number and/or change my old number?
You can change your mobile phone number in your VisecaOne user account or directly in the VisecaOne app (this function is currently only available for iOS).

If you use the SMS code method of authentication, you must first reset your VisecaOne account. To do this, sign in with your e-mail address and password and then click on "Reset account". There you can request a reactivation code to reactivate your VisecaOne account. The reactivation code will be sent to you by post. When you receive it, sign in again as usual with your e-mail address and password and then enter the reactivation code.

I did not find an answer to my question. What should I do?
Further questions and answers about VisecaOne can be found under the following link.