When should I click on "I have a VisecaOne account"?
Click on "I have a VisecaOne account" if you have already accessed VisecaOne at least once in the past. Please note that it doesn't matter if you have a new smartphone. You can proceed by clicking on "I have a VisecaOne account", where you will be asked to enter your login credentials and confirm your telephone number.

Have you changed your telephone number in the meantime as well? Then you first have to reset your VisecaOne account. To do this, sign in with your e-mail address and password and then click on "Reset account". There you can request a reactivation code to reactivate your VisecaOne account. The reactivation code will be sent to you by post. When you receive it, sign in again as usual with your e-mail address and password and then enter the reactivation code.

When should I click on "Scan QR code"?
Click on “Scan QR code” if you have not yet registered for VisecaOne and are in the process of registering at one.viseca.ch or if you are logged in at one.viseca.ch and want to “Activate app” or “Reactivate app”. To complete the registration process you will need the registration code, which was sent to you by post. Proceed as follows:

  • Did you receive the registration code? Then consult the question below "I received a letter containing the registration code. What do I do next?" for further information.
  • Did you not receive a registration code? Then consult the question below "What do I do if I did not receive a registration code?" for further information.
  • Have you lost your registration code or is it no longer valid? Then consult the question below "I have lost my registration code or it is no longer valid. What should I do?" for further information.

I received a letter containing the registration code. What do I do next?
Open the one.viseca.ch website on your computer or tablet. During this process you will be asked to scan a QR code with the VisecaOne app. Click on "Register now". You will be forwarded to an information screen where you can select "Scan QR code to activate", which will enable you to scan the QR code.

What do I do if I did not receive a registration code?
Open the one.viseca.ch website on your computer or tablet and click on "I did not receive a code". A registration code will then be sent to you by post.

I have lost my registration code or it is no longer valid. What should I do?
You can request a new personal registration code here.

Can I request as many new registration codes as I need?
No. You can request one code within a seven-day period and a maximum of 10 codes within 12 months.

I have a new mobile number. How do I notify you of the new number and/or change my old number?
If you can still access your old mobile number, you can make the change in your VisecaOne user account or directly in the VisecaOne app. If you no longer have access to your old mobile number, you must first reset your VisecaOne account. To do this, sign in at one.viseca.ch with your e-mail address and password and then click on "Reset account". There you can request a reactivation code to reactivate your VisecaOne account. The reactivation code will be sent to you by post. When you receive it, sign in again as usual with your e-mail address and password and then enter the reactivation code

I did not find an answer to my question. What should I do?
Further questions and answers about VisecaOne can be found under the following link.