When should I select “I’m new here"?
If you are not yet registered for “one”. You require a registration code, which we will send you by post. If you do not receive the registration code within one week of receiving your card or if you lose the letter containing your registration code, you can request a new code.

When should I select “I have an account”?
If you have already had access to the “one” app some time in the past. Regardless of whether or not you have a new smartphone. You will be prompted to enter your login details and confirm your phone number.

I have a new mobile phone number.
If you can still access your old phone number or the app, you can change the number in your user account. Otherwise, log in at one.viseca.ch and go to “Reset your account”. There you can request a reactivation code. Once you receive this code in the post, log in again at one.viseca.ch. You will be prompted to enter the code.

I did not find the answer to my question
Answers to other questions may be found on our help pages.