Fees and surcharges that are imposed by the merchants in connection with order processing, dispatch, delivery and service provision and any additional services (e.g. seat reservations with airlines) and are accepted by the cardholder cannot be claimed back.
Fees imposed by the card issuers (e.g. processing fees for transactions abroad and/or foreign currency transactions) which are shown separately on the monthly statement are also excluded from refund claims
A refund claim can only be made in the case of transactions relating to card payments on which a prohibited surcharge was imposed by a merchant in Switzerland. Other countries have different provisions which may allow surcharges.