Phishing

Please forward phishing e-mails immediately and without comment to internetsecurity@viseca.ch. Viseca Card Services SA works closely with international card companies Mastercard and Visa, national authorities, and anti-phishing specialists, using every means at its disposal to combat phishing. Any specific e-mail notifications that you send us help to remove offending websites from the Internet.

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Such an e-mail will typically ask you to enter, confirm or verify your card details. Phishing e-mails and websites often look deceptively similar to the genuine e-mails and websites. The e-mails will usually contain links. Never click on these links. Phishing e-mails are sent randomly to both Viseca and non-Viseca customers, and are intended as a means of stealing card information. Such data breaches can never originate from Viseca Card Services SA. Phishing websites look deceptively similar to the original websites that they are mimicking, and phishing e-mails often request the recipient to log in using their personal details. The website addresses of phishing sites may differ only very slightly from those of their bona fide counterparts. Such differences (e.g. a letter here or there) are not always easy to spot.

Further information

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Sign your card immediately upon receipt. Cover your PIN code when you enter it, and never write it down. Never pass on your credit card, prepaid card or debit card details for information purposes. If your card is lost or stolen, call the Viseca 24-hour card blocking service immediately. Further information

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Phishing is a fraudulent practice that criminals use to acquire confidential data. It often involves the criminal sending spoof e-mails with links to fake websites that are only recognisable as such on closer inspection. The intention is to trick you into entering sensitive data such as your credit, prepaid or debit card information or login details for protected areas such as “one”.

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Viseca will never send any e-mails that ask you to confirm or enter personal data or credit card details (e.g. in order to lift the block on a credit card or login procedure). The only exception to this rule are e-mails that allow you to register for the surprize rewards programme or for the “one” digital service. Such e-mails will address you by your last name. However, Viseca will never include links to the websites concerned. Instead, you will always be asked to enter both website addresses in your browser manually. The links provided are for https-encrypted sites with a Viseca digital certificate. The “https” at the beginning of the URL and the padlock in the browser line indicate that the website is encrypted. Our links all belong to Swiss “.ch” domains.

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Contact our cancellation centre immediately in order to place a block on the card in question. If you have also disclosed your “one” access data, please mention this to our staff and have your existing “one” account blocked. You can create a new account at any time. We would be grateful if you would forward the phishing e-mail to internetsecurity@viseca.ch.

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Please note that your feedback is used to improve our support services; there will be no reply. To contact us, please use the contact section.