Support

Cash withdrawals

With your Viseca card, you can withdraw cash worldwide at many ATMs and at selected bank counters in the respective local currency. To withdraw cash at ATMs, you will need your PIN code. Provided you have activated the direct debit function, cash withdrawals at ATMs in Switzerland will be debited directly to your bank account.

The cash withdrawal limit is determined on a individual basis and can be a maximum of 40% of your credit card limit per invoice period. Please contact customer services for details of your cash withdrawal limit.

Fees vary depending on your card, the location and whether you withdraw cash from an ATM or a bank counter. For details, see the fee schedule.

Fees for credit cards and PrePaid cards

Fees for commercial cards

If you withdraw cash at an ATM in Switzerland using a Kantonalbank, Raiffeisen Group, RBA Bank, Migros Bank or Bank Cler credit card, the relevant amount will be debited directly to your bank account. To use Debit Direct, you must activate this function at your bank.

If you have a Kantonalbank, Raiffeisen Group, RBA Bank, Bank Cler or Migros Bank credit card, you can notify your bank of the change directly.