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PIN-Code

Your PIN code is a four- to six-digit identification number that is required instead of your signature when paying at terminals. Your PIN code is known only to you and must be treated confidentially. You must not write it down nor disclose it to anyone – either on the phone, in writing or when shopping online.

You can change your PIN code at any time at any ATM in Switzerland (except Postomats). Avoid choosing numerical combinations that are easy to guess, e.g. dates of birth, phone numbers or car registrations. Keep your PIN code secret and never write it down, even in encrypted form.

Memorise your PIN code and never write it down. Choose a numerical combination that is not easy to guess. Always cover your PIN code when you enter it, and never disclose it to third parties. In the event of theft or loss, have your card blocked immediately (24-hour card blocking service, phone +41 58 958 83 83). If you own a prepaid card, please call +41 900 773 729 (CHF 1 per call).

If you have a six-digit PIN code: 

ATMs in some countries only accept four-digit PINs, in which case transactions will normally work if you enter the first four digits of your six-digit PIN. If entering the first four digits of your PIN does not work, please try a different ATM or go to a bank counter.

If you have a four-digit PIN code: 

ATMs in some countries only accept six-digit PINs, in which case transactions will normally work if you enter your four-digit PIN. Under no circumstances should you add random digits to your four-digit PIN to create a six-digit PIN, as this will result in the wrong PIN being entered. If entering your four-digit PIN does not work, please try a different ATM or go to a bank counter. 

Security while travelling

Payment terminals increasingly require you to enter your PIN code instead of providing your signature. It is therefore important that you know your PIN code and can enter it when requested, because your payments cannot be processed otherwise. Paying by PIN code is quicker, more convenient and more secure. Further information about card security

If you have entered the wrong PIN code three times in a row, the PIN code will no longer be valid. After 10 days have elapsed, you will automatically receive a new PIN code, unless you have already contacted customer services to order a new PIN code. Private customers: call +41 58 958 84 00; corporate customers: call +41 58 958 84 01. NB: In the case of basic, prepaid and corporate cards, you will not receive your PIN code automatically. Instead, you will have to order your PIN code by calling +41 900 773 729 (CHF 1 per call).