Fees

The annual fee is debited in the month that appears on the card, e.g. if the card expires in “04/19” (month/year), the annual fee will be debited in April to cover the following 12 months.

Has your question been answered? 

Why has your question not been answered?

Please note that your feedback is used to improve our support services; there will be no reply. To contact us, please use the contact section.

Viseca Card Services SA wishes to make more use of electronic delivery methods (via "one"). Free electronic billing enables cardholders to play an important role in promoting a sustainable approach to natural resources.

Has your question been answered? 

Why has your question not been answered?

Please note that your feedback is used to improve our support services; there will be no reply. To contact us, please use the contact section.

The fee for mailing paper bills can be avoided by registering for “one” free of charge and activating the paperless statements function.

You can also sign up for e-billing via your online banking portal, provided your bank offers this service.

Has your question been answered? 

Why has your question not been answered?

Please note that your feedback is used to improve our support services; there will be no reply. To contact us, please use the contact section.

In relation to a foreign currency transaction or a transaction abroad in Swiss francs, the relevant processing fee is shown separately on the monthly invoice along with the exchange rate and the fee amount expressed as a percentage.

Has your question been answered? 

Why has your question not been answered?

Please note that your feedback is used to improve our support services; there will be no reply. To contact us, please use the contact section.

Sales outlets abroad (e.g. retail stores) and online shops (e.g. mail order suppliers, Internet sellers) run by vendors based abroad are regarded as foreign points of sale. Please consult the vendor’s general terms and conditions for information on where that vendor is based.

Has your question been answered? 

Why has your question not been answered?

Please note that your feedback is used to improve our support services; there will be no reply. To contact us, please use the contact section.

Any customer who possesses a card from Viseca Card Services SA can make cashless payments at over 43 million locations worldwide. If your card is lost or stolen, it will be replaced – unlike cash. Cardholders can take advantage of attractive additional services such as a high-quality insurance package, “one” digital service, a payment-by-instalments option and the surprize rewards programme. Cardholders who fulfil their duty of care are not liable for financial damages. For foreign currency transactions with the card, Viseca Card Services SA applies an exchange rate that is more favourable than the banknote rate used for cash transactions.

Has your question been answered? 

Why has your question not been answered?

Please note that your feedback is used to improve our support services; there will be no reply. To contact us, please use the contact section.

Any transaction paid for in Swiss francs using a card in Swiss francs from a foreign acceptance point is regarded as a transaction abroad in Swiss francs. This can either be a transaction abroad involving a direct currency conversion into Swiss francs or a transaction in Swiss francs on a foreign website (online or app purchases).

Has your question been answered? 

Why has your question not been answered?

Please note that your feedback is used to improve our support services; there will be no reply. To contact us, please use the contact section.

Many Internet vendors give the visual impression that they are based in Switzerland (e.g. “.ch” domain). Check whether online shops with the “.ch” domain belong to companies based in Switzerland. Please consult the vendor’s general terms and conditions for information on where that vendor is based.

Has your question been answered? 

Why has your question not been answered?

Please note that your feedback is used to improve our support services; there will be no reply. To contact us, please use the contact section.

You will find the fee schedule under Downloads.

Has your question been answered? 

Why has your question not been answered?

Please note that your feedback is used to improve our support services; there will be no reply. To contact us, please use the contact section.