Support

Extended warranty

Whenever you use your card to buy an electronic device, the two-year warranty on the device will be automatically extended at no additional cost. The Silver/Classic credit card will extend it by 12 months, the Gold credit card by 24 months.

If you have any questions, call us on +41 58 958 80 44.

In case of any inconsistencies between the answers below and the general insurance conditions, the general insurance conditions apply in all cases.

The extended warranty covers costs that are directly related to the repair or replacement of an insured device that is non-functioning due to material and/or manufacturing defects. Beginning as soon as the manufacturer’s or retailer’s warranty has expired, the term of insurance is 12 months for Silver customers and 24 months for Gold customers.

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The cardholder benefits from insurance cover (main, second, additional and partner cards).

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The following prerequisites must be met for the insurance to provide cover:

  • A valid Viseca credit card or using the credit option of a combined payment card was used to cover at least 80% of the costs of the insured device.

  • The insured device is no more than four years old.

  • The manufacturer’s or retailer’s warranty on the insured device has expired.

  • The insured device is meant for private use.

  • The insured device was purchased from a merchant based in one of the following countries: Switzerland, the principality of Liechtenstein, Germany, France, Italy, Austria, Luxembourg.

  • The item costs at least CHF 100.

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The following maximum sums insured apply:

  • CHF 2,000 per claim and year: World Mastercard Flex Silver (credit option), World Mastercard Silver, Visa Classic and Visa GKB HCD Card

  • CHF 5,000 per event and year: World Mastercard Flex Gold (credit option), World Mastercard Gold, Visa Gold and Flying Blue World Mastercard

There is no excess.

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The following Viseca credit cards or the credit option of a valid combined payment card include the extended warranty:

  • World Mastercard Gold

  • World Mastercard Flex Silver/Gold (credit option)

  • World Mastercard Silver

  • Visa Classic

  • Visa GKB HCD Card

  • Visa Gold

  • Flying Blue World Mastercard

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The extended warranty applies to new devices that you buy from a merchant (e.g. retail store, mail order supplier, Internet seller) based in Switzerland, neighbouring countries (Germany, France, the principality of Liechtenstein, Italy, Austria) or Luxembourg. Please note that a website with the “.ch” domain does not necessarily belong to a company based in Switzerland. The relevant legal notice on the vendor’s website will provide information on where that vendor is based.

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The following device categories are insured:

  • Electrical household appliances: washing machines, tumble dryers, dishwashers, cookers, ovens, microwaves, food processors, refrigerators, vacuum cleaners, irons, toasters, electric toothbrushes, electric shavers, hairdryers, etc.

  • Consumer electronics: televisions, overhead projectors, DVD/Blu-ray players, home cinemas, hi-fi equipment, MP3 players, cameras, video cameras, GPS devices, games consoles, etc.

  • Electronic communication devices: mobile phones, tablets, wearables, computers, laptops, printers, photocopiers, fax machines, scanners, external hard disks, etc.

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Beginning as soon as the manufacturer’s or retailer’s warranty has expired, the extended warranty lasts:

  • 12 months for World Mastercard Flex Silver (credit option), World Mastercard Silver, Visa Classic and Visa GKB HCD Card

  • 24 months for World Mastercard Flex Gold (credit option), World Mastercard Gold, Visa Gold and Flying Blue World Mastercard

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Since 1 January 2013, Swiss legislation has stipulated that a retailer’s warranty must cover a period of two years starting from the purchase date. A retailer’s warranty involves the merchant (vendor) guaranteeing that the sold item is free of material defects and defects of title. The merchant is liable for any defects that already existed at the time of purchase – including those that are only noticeable at a later time. The manufacturer’s warranty is a voluntary, customised service that the manufacturer provides to the customer beyond the scope of statutory warranty obligations. This warranty frequently relates to the functionality of the device or certain parts thereof over a specific period of time.

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In the event of a claim, you must call the insurer via Viseca Card Services SA on +41 58 958 80 44 before placing the repair order or ordering a replacement, so that you can obtain the insurer’s consent to possible measures and payment of the costs involved.

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In order for us to check your entitlement to a refund, you must send the following documentation to the address indicated on the claim form:

  • Fully completed claim form

  • Proof that a valid Viseca credit card or using the credit option of a combined payment card was used to cover at least 80% of the cost of the insured device (copy of monthly invoice)

  • Copy of purchase receipt or warranty certificate

Additionally depending on the loss event:

  • Repairs: invoice including details of the company/person that/who detected the device malfunction and is permitted to carry out the repair as a certified repair centre of the manufacturer in question.

  • Replacements: copy of the sales receipt.

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The insurance is included in the annual fee for your Viseca card and is not subject to any additional costs.

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Yes, the extended warranty also applies to insured devices that were bought before 1 July 2016, provided all prerequisites for insurance cover have been met.

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Items excluded from the insurance cover include the following:

  • Devices with no manufacturer’s or retailer’s warranty

  • Devices used for professional or commercial purposes

  • Errors or malfunctions that the manufacturer cannot accept under the terms of the original manufacturer’s warranty

  • Errors or malfunctions that the manufacturer cannot accept under the terms of the original manufacturer’s warranty

  • Interchangeable device components with limited shelf lives, which need replacing on a regular basis (e.g. fuses, rechargeable batteries, data carriers, computer mouses, remote controls, joysticks, etc.)

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The conditions can be found here:

General insurance conditions

General Insurance Conditions Visa Platinum

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Learn more about the benefits of your Viseca Platinum credit card.

General Insurance Conditions Visa Platinum

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