VisecaOne – the Viseca customer portal

More than 600,000 customers place their trust in the VisecaOne digital service. Register once for access via the web and the app, anytime, no matter where you are.

VisecaOne at a glance

VisecaOne is a free digital service for even greater convenience and security. It gives you perfect control at all times over your credit and prepaid cards as well as your business card. Once you have registered you can, for instance, easily check your spending or your available amount in real time, check and confirm payments in online shops which require 3-D Secure in the VisecaOne app or by SMS code , or turn on free push notifications.

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The benefits

With VisecaOne, you are always informed about your spending, your available amount, your surprize points balance and much more. You can retrieve and easily manage your personal details and other services. If you have installed the VisecaOne app, you will also receive push notifications for full control over your transactions. You will then have everything in one place anytime, anywhere, at your convenience  in the VisecaOne app or in the web portal.

Additional plus points

  • Two-factor authentication for even greater security.
  • Viseca Masterpass for even greater convenience. The details are already securely saved, so you no longer need to enter them.
  • Gradual expansion for even greater quality.
  • Direct access to our surprize rewards programme by app.
  • View of all your credit card bills for the last 12 months.

Two-part authentication

Two-part authentication is an extra level of security that we are introducing for all digital services. Two-part authentication means that you identify yourself by entering your user name and password as well as an additional verifier, e.g. an SMS code or action in the VisecaOne app.

Your VisecaOne login

To log in to your VisecaOne account, you will need your e-mail address (user name), your password (first factor) and your smartphone (second factor). Enter your password and then confirm in the VisecaOne app or by SMS code – it’s easy and secure. Your personal data are well protected and you have secure access to your VisecaOne account and Viseca Masterpass wallet, all the time no matter where you are in the world.

Registering is so simple

Place your trust in VisecaOne and register today. To do this, you need:

  • Your personal registration code
  • Your card number
  • A PC or tablet
  • Your personal smartphone

If you have several Viseca or partner bank cards issued in your name, you can manage these in the same VisecaOne account. Partner or additional cards in another name are registered separately in VisecaOne and are assigned a separate registration code, which is sent to the main cardholder.

You can register here for VisecaOne in four steps with the registration code you received in the post.

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VisecaOne FAQ

VisecaOne is the new portal for Viseca credit, prepaid and business cards. In future, VisecaOne will combine both existing and new online services.

The QR code contains all the information needed to activate the VisecaOne app and link the app to your personal VisecaOne account. Photographing the code in the app saves you the trouble of typing it in.

Provided you are connected to Wi-Fi, you can make online payments (3-D Secure) as usual with the app, even if your mobile number is temporarily blocked.

If your mobile number stays the same, you can log in to your user account by SMS code and activate the VisecaOne app for your new smartphone there. First deactivate the app on your old smartphone under “App/SMS”. Then click on “Activate app” and follow the instructions displayed on the screen.

If you no longer have access to your smartphone, you can request a reactivation code, which will be sent to you by post for security reasons. To request the code, log in with your user name and password to your user account. When you are asked to confirm your login with the app, you can reset your VisecaOne account on the right, which triggers the reactivation code. Please note that your account will be blocked until you enter the reactivation code.

Just download the VisecaOne app again from the Apple or Google app store and then activate the app in your user account.

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