Support

Legal aspects

Statutory provisions govern the use of your card and determine the conditions that must be fulfilled in relation to services provided by Viseca or its partners.

In principle, confirmations made in the app are binding. We assume that payment confirmations and other app-related actions are made by the card holder. However, if this is not the case, the card holder may provide proof accordingly. Confirmations made by persons close to the card holder (e.g. family members, authorised agents, roommates) are deemed to have been made by the card holder himself.

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If the confirmation is made by an unauthorised third person and all the card holder’s duties of care have been complied with, Viseca will cover any loss incurred, conditional upon the card holder promptly lodging an objection to the transaction(s) in question.

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Viseca accepts the liability for financial losses if you have taken adequate security measures and complied with the obligations to take due care stipulated in connection with your card (e.g. card blocking).

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Information about how data is handled in connection with VisecaOne may be found in our data protection policy, the terms of use and the FAQs on www.viseca.ch.

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The Masterpass wallet is offered by Viseca in cooperation with MasterCard. Your card and customer data (delivery address, e-mail) are automatically saved by Viseca in the MasterPass wallet when you register for VisecaOne. This does not imply a contract between you and MasterCard. Viseca is still your contact partner when you use Masterpass.

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Viseca stores this data on its own servers or in data processing centres operated in Switzerland by service providers engaged by Viseca. These facilities are protected by a variety of organisational and technical measures, and access to the data is restricted.

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The data saved in the Masterpass wallet are stored with a service provider of Viseca in Switzerland.

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Viseca does not pass on any data to third parties for their own purposes, unless you have consented to it. However, your data may nevertheless be forwarded to third parties, such as mobile service providers or mobile device manufacturers, when you use the services of VisecaOne. Moreover, Viseca may outsource the provision of services to third parties. In this case, the third parties in question are contractually bound and legally required to keep the data confidential. Furthermore, if you use the Masterpass facility, your data are transmitted through the IT network of the credit card company (MasterCard, Visa), as is usual when you use your credit card.

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If you select “Pay with Masterpass” in an online shop, you first have to log in to VisecaOne. Then the card and customer data saved in the wallet are transmitted to the online shop. In the transmission process the data are stored temporarily by MasterCard so the online shop can retrieve them. MasterCard then deletes the data and only the merchant receives the information necessary for the payment. This data transmission is encrypted and fulfils high security standards.

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You can request a general advertising block. To arrange this, contact Viseca through one of the following channels:

Customer service: +41 58 958 84 90 Mail: customerservice@viseca.ch Post: Viseca Card Services SA Hagenholzstrasse 56 P.O. Box 7007 8050 Zurich

Has your question been answered? 
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You can request a general advertising block. To arrange this, contact Viseca through one of the following channels:

Customer service: +41 58 958 84 90 Mail: customerservice@viseca.ch Post: Viseca Card Services SA Hagenholzstrasse 56 P.O. Box 7007 8050 Zurich

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For detailed information about the data of yours that are processed, please send a written request for further information along with a copy of your official ID to the following address:

Viseca Card Services SA Hagenholzstrasse 56 P.O. Box 7007 8050 Zurich

Please indicate whether your request pertains specifically to data processed in connection with VisecaOne.

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VisecaOne is used to confirm and execute payments to merchants who are activated for 3-D Secure. It also serves to manage your Masterpass wallet. If you do not want to continue using VisecaOne, you will no longer be able to use your card to pay for purchases from merchants who require the 3-D Secure standard. You will also not be able to use the other VisecaOne services. If you wish to stop using VisecaOne, you have to deactivate the app in your user account and deinstall it. In addition, you should contact Viseca so your VisecaOne account can be fully closed out.

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Information on data processing, including when you use the web site or app, is provided in the data protection policy and terms of use published on the web site.

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