surprize rewards

surprize rewards are vouchers and other kinds of rewards which can be purchased with surprize points at one-digitalservice.ch or in the "one" app. Alternatively, you can donate your surprize points to selected charitable organisations.

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Vouchers are issued in the form of paper vouchers or as voucher codes. Paper vouchers are sent to you by post and can be redeemed in the shop, store or business of the partner in question. Sometimes a paper voucher can also be redeemed online. Voucher codes are sent to you by e-mail and are for use in online shops. From the detailed descriptions of the different rewards you can see exactly what type of voucher is on offer and how it will be delivered to you.

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You’ll find all the vouchers, donations and other rewards for which you can redeem your points at one-digitalservice.ch or in the “one” app. Once you have accumulated enough points, you can order the reward of your choice in just a few easy steps.

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Once you have accumulated enough points, your can order your reward. In the rewards shop, select the reward you want and click the “Order” button.

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Yes. All the rewards on offer can only be purchased with points; it is not possible to make up any difference in cash.

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No. You must redeem the number of surprize points designated for the reward in question.

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At one-digitalservice.ch and in the “one” app, just click on the reward in the rewards shop to view the description directly.

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Rewards you purchase are subject to the guarantees stipulated in the general terms and conditions of business of the respective rewards supplier, which you agree to accept when you purchase the reward.

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The supplier of the reward is either a surprize partner or our parter “Boost Loyalty”. The contact information of the supplier of the reward is included in the order confirmation, which you will receive by e-mail.

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Paper vouchers and reward goods are delivered by post to the billing address you have stipulated. Delivery is within two weeks of the date of your order. Before completing your order, you may specify a different address for the delivery. Voucher codes for online shops will be sent to you by e-mail. Voucher codes are sent to the e-mail address you used to register for “one”. From the detailed descriptions of the different rewards you can see exactly what type of voucher is on offer.

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No, there are no charges for delivery.

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After you have concluded your order, you will receive an order confirmation by e-mail. To enquire about the status of your order, please contact the partner supplying the reward directly. This contact information is provided in the confirmation e-mail.

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Please contact the supplier of the reward directly. This contact information is provided in the e-mail sent to you as order confirmation.

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