Concierge service

Do you have a special request? The concierge service will organise almost anything for Platinum cardholders, e.g. tickets, restaurant reservations, gifts and flowers. The concierge service is at your disposal around the clock on +41 58 958 80 00.

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The insurance covers the cardholder (primary, second, additional and partner cards), their spouse or partner or registered partner living in the same household and children under the age of 25 who are entitled to support, provided they live in the same household or are resident in Switzerland.

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The insurance is included in the annual fee of your Viseca Card and does not incur any additional costs.

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• Visa Platinum

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Coverage applies worldwide as well as in Switzerland.

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Exclusions from the insurance cover include the following:

• Illegal, indecent, immoral or unethical services (these will absolutely not be processed by the insurer).  
• Financial losses resulting from delays or incorrect information.
• Defective services or defects of procured items of any kind.
• Financial losses arising from the lack of accessibility of the relevant institution.
• Non-performance of the service ordered.

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The exact conditions can be found in the Conditions of Insurance for Viseca Card Services SA payment cards (private cards)

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