In the event of a claim, you are obliged to limit the damage or loss as much as possible. Please contact your travel operator immediately in order to cancel the trip. In case of illness, consult a doctor and request a detailed medical report.
Send the claim form and the following documents to the insurer as soon as possible:
- Detailed medical report with diagnosis or other evidence of the insured event
- Booking confirmation for the trip
- Confirmation of cancellation and statement of cancellation costs
If you have any questions, contact the insurer by phone on +41 44 283 38 05.