In the event of a claim, you are obliged to limit the damage as much as possible. In the event of theft, loss, damage or destruction to/of your luggage during carriage via public transport, please contact the carrier immediately to discuss how to proceed and to obtain written confirmation. You must report any theft immediately to the local police. Send us the claim documentation in full.
If you have any questions, call our insurance specialists at Viseca Card Services SA on +41 58 958 80 44.