Replacement of a card
As we are unable to identify the sender of an electronic message, we are not permitted for security reasons to accept an order for a card replacement received by electronic message. In order to answer your enquiry, we must confirm your identity over the telephone. We therefore kindly ask you to call our customer service team. Our staff will be happy to help you from Monday to Friday between 8 a.m. and 5.30 p.m, on +41 58 958 84 00.