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customer portal
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Private customers
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"one"
customer portal
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Order card
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Comprehensive overview
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Special cards
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Card use & benefits
Comprehensive overview
Card use
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Insurance
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Rewards programme
Digital world
Digital world
Comprehensive overview
"one" digital service
"one" App
3-D Secure
Mobile payment
Support & contact
Support & Contact
Comprehensive overview
Support
Frequently Asked Questions
Contact
Downloads
Order card
Order card
Comprehensive overview
Card comparison Business Card
Card comparison Corporate Card
Business Card
Business Card
Comprehensive overview
eXpense
Rewards programme
Your own card design
Corporate Card
Corporate Card
Comprehensive overview
SmartData OnLine
Rewards programme
Flexible billing
Travel and purchasing cards
Company logo
Card use & benefits
Card use & benefits
Comprehensive overview
Insurances
"one" digital service
"one" App
3-D Secure
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Support & contact
Comprehensive overview
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surprize & bonus schemes
Cards & use
Cards
Card application
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Fees
Card number & validity
Use
Cash withdrawals
Contactless payment
Foreign currency
Acceptance points
PIN-Code
MoneySend
Loss of card & card security
Loss of card
Loss of card
Replacement card
Security
3-D Secure
Phishing
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"one" & digital services
"one"
Customer account
Changes to personal data
Power of attorney
Invoice & payment
Invoice
Disputing transactions
Invoice
Surcharge for card payments
Payment
Payment slip (ISR) / transfer
Debit Direct (DD)
Bank direct debit
Payment by instalments
Card account number
Insurance
Insurance
Travel and air accident insurance
Trip interruption insurance
Travel cancellation insurance
Medical Travel Assistance
Insurance for lost, stolen or damaged luggage
Extended warranty
Delayed luggage insurance
Best-price guarantee
Collision damage excess waiver on hired vehicles
Purchase protection insurance
Other services
24-hour assistance
Securicard / Securicard plus
surprize & bonus schemes
surprize
surprize rewards programme
surprize points
surprize rewards
Banking package rewards
Annual card fee redemption
Data protection
Bonus schemes
Turnover bonus
rewards programmes
Supercard
Flying Blue
Cumulus
Price savings
Hertz
Services
MyCard customer magazine
Support
We’ll be happy to assist you. Feel free to contact us. Use the online form any time to make an enquiry or send us feedback.
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“one” – the digital service
You can access the “one” digital service by smartphone, smartwatch or our website, so you can manage your credit, debit and prepaid cards easily and securely online.
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Downloads
All important documents are available for downloading here.
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