Support

1. By online QR payment section (bank transfer)

Now you can easily create your own QR payment section.

2. By QR payment section

You can order the QR payment section conveniently in your “one” web account under the payment details.

If you are not registered in "one", please click here.

You can increase your card limit temporarily or permanently, as required. Prepaid cards are excluded from this service.

If your credit card was issued by your bank (recognisable by the bank logo), contact your bank directly to apply for the limit increase.

For all other cards, please contact Viseca customer services.

Customer services: phone +41 58 958 84 00, fax +41 58 958 88 85

NB: The limit cannot be changed by e-mail.

You can forgo the fee for postal delivery of hard-copy invoices by signing up free of charge in "one" and activating the paperless billing function.

You can also sign up for e-billing via your online banking portal, provided your bank offers this service.

If you cannot reach an agreement directly with your contractual partner, you must notify Viseca in writing of any unjustified debit within 30 days of the date of the invoice (or of the card statement, in the case of a debit card), enclosing documentary evidence to this effect (e-mails, letters, details of phone calls, receipts etc.).

You can find our claim form here:

Objecting to a transaction

To register, you need:

• Your personal registration code, which you will receive by post or can request at one-digitalservice.ch/code

• Your complete card number

• a) a PC/tablet with your mobile phone or b) your personal iOS or Android smartphone

You can increase your card limit temporarily or permanently, as required. Prepaid cards are excluded from this service.

If your credit card was issued by your bank (recognisable by the bank logo), contact your bank directly to apply for the limit increase.

For all other cards, please contact Viseca customer services.

Customer services: phone +41 58 958 84 00

NB: The limit cannot be changed by e-mail.

To see your limit, log in to the "one" app or refer to your invoice. You can contact Viseca customer service at any time to find out your withdrawal limit (cash limit).

Customer service: phone +41 58 958 84 00

Prepaid card(s): phone +41 900 773 729 (CHF 1 per call). For enquiries concerning your debit limit, please contact your bank directly.

The global limit represents the maximum spending limit for the entire customer relationship, and is determined separately. The global limit applies to all the cards you hold (primary and additional cards) and is checked every time payment is made using the credit cards. Please see your statement for your global limit. If you have several cards, you cannot combine the individual card limits.

Each individual card (primary and additional) has its own monthly limit. This defines the maximum amount that you can request with your card within the billing period.