24-hour assistance


A phone call to our 24-hour emergency number defuses the situation. The specialists who provide our 24-hour assistance are ready to help you.

The specialists who provide our 24-hour assistance service are available on +41 22 939 22 11​ both day and night, will organise assistance for you in an emergency (providing you with the addresses of doctors, hospitals and lawyers) and offer you advice in emergencies abroad.

  • In medical emergencies
  • If you lose your ID documents, tickets or phone
  • If you require legal assistance
  • If you require information about your travel destination

You will not be charged for the assistance service. The costs of the services you use will be passed on to you.

The 24-hour assistance applies to all private and corporate customer credit cards, with the exception of prepaid cards.

Do you want to report a claim?
IMPORTANT: In the event of a claim, you are obliged to contact the insurer by phone +41 22 939 22 11.
Any questions?

More information about the required documents can be found in our FAQs.
Further information

Detailed conditions and exclusions are provided in the General Insurance Conditions.
Contact insurer