24-hour assistance


Your journey on the Trans Siberian Railway through Russia, Mongolia and China is an experience you will never forget. Not just because you were wowed by the scenery, the people and their customs, but also because, when alighting from the train in Beijing, you discover that you have lost all your ID documents and tickets. A call to our 24-hour emergency number alleviates the situation: our 24-hour assistance specialists are pleased to help.

The specialists who provide our 24-hour assistance service are available on +41 58 958 82 85 both day and night, will organise assistance for you in an emergency (providing you with the addresses of doctors, hospitals and lawyers) and offer you advice in emergencies abroad.

  • In medical emergencies
  • If you lose your ID documents, tickets or phone
  • If you require legal assistance
  • If you require information about your travel destination

You will not be charged for the assistance service. The costs of the services you use will be passed on to you.

The 24-hour assistance applies to all private and corporate customer credit cards, with the exception of prepaid cards.

Emergency number (24 hours): +41 58 958 82 85