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Ticket insurance

Every year, you and your husband sit in front of the TV to watch the grand opening of the Vienna Opera Ball. So, you surprise him at Christmas with tickets to the ball. A few days before you’re due to depart, you fall and break your leg. Since you paid for the tickets with your credit card, the insurer reimburses you the price of both tickets. And all is not lost – there’s always next season!

Have you been looking forward to an event, which you’re now unexpectedly unable to attend? With ticket insurance, you are insured against unforeseen occurrences such as illness or accident. If you are unable to attend the event, the ticket price paid will be refunded to you.

The insurance covers all event tickets and admission tickets.
The following prerequisites must be met for the insurance to provide cover:
  • At least 60% of the price of the insured ticket was paid for with a Viseca credit card and the ticket was purchased for private purposes.
  • The booked event cannot be attended due to an insured event.
The following maximum insured sum applies per event:
  • CHF 1 000: World Mastercard Gold, Visa Gold and Flying Blue World Mastercard.
  • CHF 2 000: Visa Platinum.
There is no policy excess.

The insurance is included in the annual fee for your Viseca card and does not cause any additional costs.

Do you want to report a claim?

Here you can access the claims portal
Any questions?

More information about the required documents can be found in our FAQs.
Further information

Detailed conditions and exclusions are provided in the Insurance Conditions.

Contact insurer

​Tel. +41 44 283 38 05 or e-mail

All insurance benefits

Insurance while travelling

Insurance when shopping

Cyber services

Assistance services