24-hour assistance

Your journey on the Trans-Siberian Railway through Russia, Mongolia and China is an unforgettable experience for you. This is not just because of the profound impression that the beautiful landscape and the people and their customs make on you, but also because, on disembarking in Beijing, you realise that all your ID and tickets are missing. A phone call to our 24-hour emergency number defuses the situation: The specialists who provide our 24-hour assistance are happy to help you.

In an emergency, the specialists who provide our 24-hour assistance on +41 44 283 34 18 organise the help you need, providing the addresses of doctors, hospitals or lawyers and advice in emergency situations abroad.

For all cards except prepaid.

The insurance covers the cardholder (primary, second, additional and partner cards), their spouse or partner or registered partner living in the same household and children under the age of 25 who are entitled to support, provided they live in the same household or are resident in Switzerland.

The insurance is included in the annual fee of your Viseca Card and does not incur any additional costs.

The insurance is included with the following Viseca credit cards and combined payment cards with credit function:

  • World Mastercard Silver/Gold
  • World Mastercard Flex Silver/Gold (credit function)
  • Visa Classic/Gold
  • Visa GKB HCD Card
  • Flying Blue World Mastercard
  • Kiwanis Mastercard Gold
  • MercedesCard Mastercard
  • Visa Collect Card

Do you want to report a claim?

IMPORTANT: In the event of a claim, you are obliged to contact the insurer by phone +41 44 283 34 18.

Any questions?

More information about the required documents can be found in our FAQs.
Further information

Detailed conditions and exclusions are provided in the Insurance Conditions:
PrePaid, Silver/Classic and Gold
Visa Platinum

Contact insurer

Tel. +41 44 283 38 05 or e-mail