Luggage insurance

The Rio Carnival has always been a dream of yours, and now you’re sitting in a taxi on the way from the airport to the hotel in Copacabana. As you get out, you suddenly feel a violent blow to your side; your suitcase is wrenched from your hand and is gone. That’s not how you imagined this moment – but at least Viseca’s luggage insurance will get you through the worst of this.

In future, you can start every trip feeling relaxed and secure. With luggage insurance, your luggage is insured against theft, damage or loss during the trip.

The insurance covers the cardholder (primary, second, additional and partner cards), their spouse or partner or registered partner living in the same household and children under the age of 25 who are entitled to support, provided they live in the same household or are resident in Switzerland.

The following prerequisites must be met for the insurance to provide cover:

  • The luggage was damaged, destroyed, lost or stolen during the trip.
  • The trip is a private trip lasting no more than 90 days (duration of trip unlimited for Visa Platinum).
  • At least 60% of the travel costs were paid for with a Viseca credit card or, as a mandatory requirement, with the credit function of a combined payment card.

The following maximum insured sum applies per event:

  • CHF 5 000: World Mastercard Gold, Visa Gold, World Mastercard Flex Gold (credit function) and Flying Blue World Mastercard.
  • CHF 10 000: Visa Platinum


There is no policy excess.

Do you want to report a claim?

Here you can access the claims portal

Any questions?

More information about the required documents can be found in our FAQs.
Further information

Detailed conditions and exclusions are provided in the Insurance Conditions.
Contact insurer

​Tel. +41 44 283 38 05 or e-mail

All insurance benefits

Insurance while travelling

Insurance when shopping

Cyber services

Assistance services