In order to process the cancellation of your credit card, we require your signed request for security reasons. Please send it by post or by fax at +41 58 958 88 85.

The card can be terminated at any time without notice. However, the execution of your order may take several days after receiving your letter.

If your card has been issued by a bank, we kindly ask you to contact your bank directly as, in this case, we need a confirmation from your bank. The latter will be happy to assist you on this matter.

We would be very pleased if you reconsidered your decision again and we remain at your disposal for further questions. Please do not hesitate to call us. The staff at our customer service will be happy to help you Monday to Friday between 8 a.m. and 5:30 p.m. on +41 58 958 84 00.

Alternatively, you can also scan and send us your signed notice as a PDF file using the form below.

If you have a "one" digital service account, please enter its e-mail address.
If you attach a document, you are transmitting this to us by e-mail.
Please note that e-mail communication is not guaranteed to be confidential or secure. It is therefore possible for third parties to gain unauthorized access to communications between you and Viseca Card Services SA ("Viseca") despite all the security measures implemented by Viseca. More information is available under Security. Viseca expressly rejects any liability or responsibility for losses or violations of confidentiality. If you receive this message in error, please notify us by e-mail and delete the message and any attachments. All unauthorized use or circulation of this information is prohibited.