Medical travel assistance

You were so looking forward to your big adventure, but your trip to the tropical Amazonian rainforest is ill-fated. On just the third day, your partner falls ill with malaria and is consumed by a raging fever. Thank goodness for Viseca: if a medical emergency occurs during your trip abroad, our medical travel assistance will organise round-the-clock help.

Our insurance partner takes care of everything and covers the costs of the return trip, return transportation or repatriation, including the return trip for a companion. Medical travel assistance also covers the costs of transfer to a suitable hospital as well as search, rescue and medical expenses.

The cardholder, spouse or partner as well as dependant children up to the age of 25 living in the same household benefit from the insurance cover.

  • The costs of the return trip, return transportation and repatriation are covered for cardholders resident in Switzerland or the Principality of Liechtenstein up to CHF 250'000, or up to CHF 60'000 for cardholders resident in the other Schengen countries
  • Search and rescue costs are covered for cardholders resident in a country in the Schengen area up to CHF 60'000
  • Medical expenses for cardholders resident in Switzerland and the Principality of Liechtenstein are covered subsequent to the illness and accident insurance up to CHF 250'000

The following maximum insured amounts apply to World Mastercard Flex Silver/Gold (credit option), World Mastercard Gold, Visa Gold and Flying Blue World Mastercard:

  • Return travel, return transportation and repatriation costs: CHF 250,000 / CHF 60,000 per card and year
  • Search and rescue costs: CHF 60,000 per card and year
  • Medical costs: CHF 250,000 per card and year

There is no excess.

To take advantage of this comprehensive insurance cover, the following conditions must be met:

  • An insured event occurs
  • Your trip is private in nature and lasts no more than 45 days
  • You have contacted the insurer as soon as the claim arises

Do you want to report a claim?

IMPORTANT: In the event of a claim, you must call the insurer immediately via Viseca on +41 58 958 82 85.

Claim forms are available in the downloads area.

Any questions?

More information about the required documents can be found in our FAQs.
Further information

Detailed conditions and exclusions are provided in the General Insurance Conditions, Sanction provisions.

Contact Viseca

Tel. +41 58 958 80 44
or contact form