It is quite possible that fraudsters will telephone you in an attempt to obtain your credit card details. They may, for example, claim to work for a software company and to have identified a virus on your PC. To "resolve" the issue, you are asked to provide your credit card details and install a ridiculously expensive program that will repair the damage.
MELANI, the Reporting and Analysis Centre for Information Assurance, warns about such telephone calls. As Microsoft never makes unannounced or unsolicited support calls, the callers are most likely fraudsters whose sole objective is to tamper with the PCs concerned or infect them with malware.
Checklist: what to do in the event of fraudulent support calls
- Neither Microsoft nor any other software or computer companies make unannounced and unsolicited support calls to report computer problems. End the call straight away.
- Never call a number that suddenly appears as a pop-up on your screen.
- Never give any caller access to your computer. If you have given them access, disconnect the device from the Internet as quickly as possible. Remove the installed software immediately (call an expert if necessary).
- Never give any caller your credit card details.
- Never give anyone text message codes for payments and don’t confirm any payments via your app that you didn't authorize (or not for that amount).
- If you have disclosed sensitive data, please contact our blocking service without delay to block the card in question.
- If you have also provided your VisecaOne login data, please tell our staff.