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Security when shopping

We all shop on the Internet these days. But as practical and convenient as that is, it does come with risks. Pay attention to our security tips. This will keep your online shopping quick, convenient and secure.

More security on the internet

  • Protect your personal data. Only give your real name, date of birth, place of residence and so on if this really is necessary for the service you want.
  • Be careful when accessing the Internet over a third-party WLAN – your data may not be protected. Only use secure (encrypted) hotspots or use a VPN. Never transfer confidential data using public hotspots.
  • Encrypt your passwords as much as possible. Combine uppercase and lowercase letters with numbers and special characters, and change your passwords regularly.
  • Better still, use a password manager. This generates a strong, separate password for every login and manages it centrally.

Security when shopping online

  • Only buy from trusted online shops. Find out about their data encryption, address, e-mail address and telephone number.
  • Make online payments only using a secure process, recognisable by a padlock in the browser toolbar and “https” at the start of the URL.
  • Confirm online payments only via 2-factor authentication with 3-D Secure using the "one" app and not by SMS. This will allow you to verify your purchases with Face or Touch ID and ensure you are better protected. SMS messages can be intercepted or manipulated.
  • When making a purchase, always check the merchant’s terms and conditions before you enter your card details and complete your order. Where is the company’s registered office? Where is the place of jurisdiction? What is the warranty? Is there a fee for delivery? What should you do if you have a complaint?
  • Access to paid Internet content is often linked to subscriptions. Make sure you comply with the specified notice periods. You can only claim a refund if you have given due notice.
  • Keep all documents (returns, hotel cancellations, proof of notice to cancel and receipts received by e-mail, post and courier, etc.) in a safe place. You will need to present them if you notice a discrepancy or want to claim a refund.
  • If the delivered product does not match your order (deviation, defect, incorrect delivery), you will need to prove this, if necessary through an assessment by an independent, certified expert or specialist store.