We have been receiving many inquiries about trip cancellation insurance due to the covid-19 (coronavirus) pandemic. Please note the following points:
Please note the General Insurance Conditions and our travel insurance FAQs.
The official recommendations in force at the time of booking may have an influence on the insurance cover. Before booking a trip, please make sure you follow the recommendations and instructions of the relevant authorities - FDFA (Swiss Federal Department of Foreign Affairs) and FOPH (Federal Office of Public Health).
Unfortunately, due to the large number of inquiries, there may be a wait time before we can process your request and the insurance claims.
Our insurance partners are monitoring further developments on a daily basis. For updates, adjustments and additional information, please see our website viseca.ch.
Contact us, or find the answer to your query in our frequently asked questions. You can find all the relevant documents under Downloads.
Do you have a query? You will find a solution in our extensive support section. We have put together the most common questions and answers (FAQs) for you.
Would you like to know more about Viseca? Do you have any questions about our products or services? Contact us!