Contact us

Top 5 FAQ

1. By online QR payment section (bank transfer)

Now you can easily create your own QR payment section.

 

2. By QR payment section

You can order the QR payment section conveniently in your “one” web account under the payment details.

If you are not registered in "one", please click here.

You can increase your card limit temporarily or permanently, as required. Prepaid cards are excluded from this service.

If you have a Kantonalbank, Entris Bank or Bank Cler card, you can contact your bank or your bank advisor directly.

For all other cards, please contact Viseca customer services.

Customer services: phone +41 58 958 84 00, fax +41 58 958 88 85

NB: The limit cannot be changed by e-mail.

You can forgo the fee for postal delivery of hard-copy invoices by signing up free of charge in "one" and activating the paperless billing function.

You can also sign up for e-billing via your online banking portal, provided your bank offers this service.

If you cannot reach an agreement directly with your contractual partner, you must notify Viseca in writing of any unjustified debit within 30 days of the date of the invoice (or of the card statement, in the case of a debit card), enclosing documentary evidence to this effect (e-mails, letters, details of phone calls, receipts etc.).

You can find our claim form here:

Objecting to a transaction

To register, you need:

  • Your personal registration code, which you will receive by post or can request at one-digitalservice.ch/code

  • Your complete card number

  • a) a PC/tablet with your mobile phone or b) your personal iOS or Android smartphone

You can find more FAQs under Support

We are at your disposal by telephone from Monday to Friday from 8 a.m. to 5.30 p.m.

Do you want to block your card, order a replacement card or look up your PIN code? Manage your cards conveniently with the “one” app.

Private customers

Tel.: +41 58 958 84 00
Fax: +41 58 958 88 85
 

Business customers

Tel.: +41 58 958 84 01
Fax: +41 58 958 84 06
 

Blocking service (24 hours)

Tel.: +41 58 958 83 83
Fax: +41 58 958 83 30
 

Postadresse

Viseca Card Services SA
Hagenholzstrasse 56
Postfach 7007
8050 Zürich

Media office

Media office contact details
The media office provides media information exclusively to journalists. All request of our clients will neither be read nor forwarded by the media office.

Business partner enquiries

Tel.: +41 58 958 60 00
This phone number is not available for customer enquiries.