A. Terms and conditions


1. General Terms and Conditions

Conditions for the use of the credit and PrePaid cards issued by Viseca Card Services SA Download
Terms and conditions for use of VisecaOne Link

2. Data protection

Data protection policy of Viseca Card Services SA Link
Data protection policy of Viseca Card Services SA for VisecaOne Link

3. Agreement to pay by instalments

Agreement to pay by instalments Download

4. General Insurance Conditions (GIC)

General Insurance Conditions Download
General Insurance Conditions Visa Platinum Download

B. Summary of fees

Summary of fees for credit cards and PrePaid cards Download

C. Complaint forms / loss notifications

Objecting to a credit card transaction Download
Objecting to a credit card transaction (Surcharge) Download
Complaint in connection with a lost/stolen card Download
Loss notification medical travel assistance Download
Loss notification trip cancellation/trip interruption insurance and collision damage excess waiver on hired vehicles Download
Loss notification insurance for lost, stolen or damaged luggage and delayed luggage insurance Download
Loss notification price protection insurance, purchase protection insurance and extended warranty Download
Loss notification travel and flight insurance Download
Supplementary sheet: Medical questionnaire Download

C. General forms and documents

Change of address for private clients Download
List of subscription services Download
Limits for personal cards Download
Power of Attorney Download