24-hour assistance

In an emergency, the specialists who provide our 24-hour assistance on +41 44 283 34 18 organise the help you need, providing the addresses of doctors, hospitals or lawyers and advice in emergency situations abroad.

For all cards except prepaid.

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The insurance covers the cardholder (primary, second, additional and partner cards), their spouse or partner or registered partner living in the same household and children under the age of 25 who are entitled to support, provided they live in the same household or are resident in Switzerland.

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The insurance is included in the annual fee of your Viseca Card and does not incur any additional costs.

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The insurance is included with the following Viseca credit cards:

• World Mastercard Silver/Gold
• Visa Classic/Gold
• Visa GKB HCD Card
• Flying Blue World Mastercard
• Visa Platinum
• Kiwanis Mastercard Gold
• Visa Collect Card

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• worldwide as well as in Switzerland for the travel hotline (emergency call centre)
• outside the country of residence of the insured person for an advance on costs in the event of hospitalisation or criminal prosecution or for a cash advance
• at the permanent place of residence of the insured person for home care

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If an insured event occurs, the insurer (phone +41 44 283 34 18) must be contacted without delay and its consent obtained for any measures to be taken and any assumption of costs for such measures. The emergency call centre is available around the clock. If contact is not made, benefits may be reduced or refused.

Send the claim form and the following documents to the insurer as soon as possible:

• In the case of cost or cash advances: police report, notification or statement of claim or court documents

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The exact conditions can be found in the Conditions of Insurance for Viseca Card Services SA payment cards (private cards)

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