24-hour assistance

In an emergency, the specialists who provide our 24-hour assistance on +41 44 283 34 18 organise the help you need, providing the addresses of doctors, hospitals or lawyers and advice in emergency situations abroad.

For all cards except prepaid.

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The insurance covers the cardholder (primary, second, additional and partner cards), their spouse or partner living in the same household and children under the age of 25 who are entitled to support, provided they live in the same household or are resident in Switzerland.

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The insurance is included with the following Viseca credit cards and combined payment cards with credit function:

• World Mastercard Silver/Gold
• Visa Classic/Gold
• Visa GKB HCD Card
• Flying Blue World Mastercard
• Visa Platinum
• Visa Collect Card

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• worldwide as well as in Switzerland for the travel hotline (emergency call centre)
• outside the country of residence of the insured person for an advance on costs in the event of hospitalisation or criminal prosecution or for a cash advance
• at the permanent place of residence of the insured person for home care

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To use the services listed, the insured person can call the following number at any time around the clock, on 365 days of the year, both before and during the trip: +41 44 283 34 18.

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The exact conditions can be found in the Insurance Conditions for private payment cards of Viseca Card Services SA

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Please note that your feedback is used to improve our support services; there will be no reply. To contact us, please use the contact section.