Extended warranty

What if your mobile phone suddenly breaks just after the warranty period expires? If it is worth at least CHF 100, the warranty cover will be extended automatically at no extra cost. Under the warranty, replacement and repair costs are reimbursed.

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The insurance covers new devices for private purposes that are worth at least CHF 100 and belong to one of the following categories:

• Electrical household appliances: washing machines, tumble dryers, dishwashers, stoves, ovens, microwaves, food processors, refrigerators, vacuum cleaners, irons, toasters, electric toothbrushes, electric shavers, hair dryers, etc.
• Consumer electronics: televisions, projectors, DVD/Blu-ray players, home cinema systems, Hi-Fi systems, MP3 players, cameras, video cameras, GPS devices, games consoles, etc.
• Electrical communication devices: mobile phones, tablets, wearables, computers, notebooks, printers, copiers, fax machines, scanners, external hard disks, etc.

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The following prerequisites must be met for the insurance to provide cover:

• At least 60% of the price of the insured device was paid with a Viseca credit card.
• The insured device is not more than five years old in the event of a claim.
• The insured device has an expired manufacturer’s or dealer’s warranty.
• The insured device is intended for private purposes.
• The insured device was purchased from a merchant based in Switzerland or its neighbouring countries (Germany, France, the Principality of Liechtenstein, Italy or Austria) or from an online shop aimed at Switzerland (e.g. “.ch” Internet address and/or payment in CHF).
• The value of the device is at least CHF 100.

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The following maximum insured sums apply per event:

• CHF 2 000 (12-month extended warranty): World Mastercard Silver, Visa Classic and Visa GKB HCD Card.
• CHF 5 000 (24-month extended warranty): World Mastercard Gold, Visa Gold and Flying Blue World Mastercard.
• CHF 7 000 (36-month extended warranty): Visa Platinum.

There is no policy excess.

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The insurance is included in the annual fee for your Viseca card and does not cause any additional costs.

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The insurance is included with the following Viseca credit cards and combined payment cards with credit function:

• World Mastercard Silver/Gold
• World Mastercard Flex Silver/Gold (credit function)
• Visa Classic/Gold
• Visa GKB HCD Card
• Flying Blue World Mastercard
• Visa Platinum

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The extended warranty applies to new devices purchased from a commercial supplier (e.g. retail store, mail-order business, online supplier) based in Switzerland or its neighbouring countries (Germany, France, the Principality of Liechtenstein, Italy and Austria) or from an online shop aimed at Switzerland (e.g. “.ch” Internet address and/or payment in CHF). The legal notice on the website will provide information on where the vendor is based.

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The insurance covers material and manufacturing defects in an insured device or accessory which would have been covered by the manufacturer’s warranty.

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The extended warranty commences upon expiry of the included manufacturer’s or dealer’s warranty and lasts for

• 12 months for World Mastercard Silver, Visa Classic and Visa GKB HCD Card.
• 24 months for World Mastercard Gold, Visa Gold and Flying Blue World Mastercard.
• 36 months for Visa Platinum.

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Restrictions on insurance coverage include, but are not limited to, the following:

• Devices that do not have a manufacturer's warranty or dealer's warranty.
• Devices that are used for professional or commercial purposes.
• Defects or malfunctions that are not accepted by the manufacturer under the original manufacturer's warranty.
• Replaceable equipment components with a limited service life that must be replaced on a regular basis (e.g. fuses, batteries, data storage media, computer mice, remote controls, joysticks, etc.).

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Send the claim form and the following documents to the insurer as soon as possible:

• Purchase receipt
• Repair invoice or confirmation of total loss

If you have any questions, contact the insurer by phone on +41 44 283 38 05.

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No. To benefit from insurance cover, you must use a valid Viseca credit card or, as a mandatory requirement, the credit function of a valid combined payment card to pay for at least 60% of the travel costs, item, device or ticket.

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The exact conditions can be found in the Insurance Conditions for private payment cards of Viseca Card Services SA
 

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