In the event of a claim, you are obliged to limit the damage or loss as much as possible. Please inform the police and the relevant financial institution immediately. Obtain a police report and a written declaration on compensation for financial losses from the financial institution concerned.
Send the claim form and the following documents to the insurer as soon as possible:
- Police report
- Evidence of compensation from the financial institution concerned
- Account/card statements showing the improper charges
If you have any questions, contact the insurer by phone on +41 44 283 38 05.