Accepted worldwide: Your credit card is welcomed at over 43 million points of sale worldwide.
Wherever you see the contactless symbol, you can briefly hold your credit card up to the payment terminal and that's it, you've paid. For small amounts you don't even have to enter your PIN; it's easy, quick and secure.
Registering for 3-D Secure is essential if you want to securely buy and pay online, whenever you like. You only need to register once in "one".
Payment by instalments option
Greater financial flexibility when paying the outstanding amount on your monthly balance. Decide yourself whether you want to pay in instalments (min. 5% of the outstanding amount or CHF 100, APR min. 12%) or pay the full invoice amount.
surprize (only available for CHF cards)
"one" online services
"one" is the online service for easy and secure payment on the Internet. "one" enables you to conveniently check and confirm online payments via a smartphone app (3-D Secure). Viseca Masterpass is a digital wallet developed by Mastercard. There's no need to enter your card details and delivery address, as these are stored. Masterpass is automatically activated in your "one" account.
Platinum Service Line (concierge service): +41 800 752 846.
Organisation of tickets, restaurant reservations, flowers, etc.
Priority Pass: Access to airport lounges worldwide, includes 4 admissions per year.
Tel. +41 800 752 846 (calls from Switzerland)
Tel. +41 58 958 80 00 (calls from abroad)
Visa Platinum Club offers
Your Visa Platinum card entitles you to special offers. More information can be found here.
Travel and Air Accident Insurance
Travel and air accident insurance provides cover if you suffer death, accident or disability as a passenger in a means of transportation. The insured benefits are transport and rescue costs up to CHF 60,000 per year and compensation in the event of disability or death of up to CHF 1,000,000 per year.
Collision Damage Excess Waiver on hired vehicles
When you hire a vehicle, your collision insurance will normally include an excess for damages and theft. The collision damage excess waiver on hired vehicles covers any excess for damage to or theft of your hire vehicle up to CHF 10,000 per claim, serving as an additional insurance on top of your collision insurance.
The best-price guarantee covers the price difference between an item purchased with your credit card and an identical, cheaper equivalent which you can prove you discovered within 14 days of the purchase.
Maximum sum insured: CHF 2,000 per claim and year
Purchase Protection Insurance
Purchase protection insurance protects purchases paid for with your credit credit for up to 30 days after purchase in the event of robbery, theft, destruction or damage.
Maximum sum insured: CHF 1,000 per claim or CHF 5,000 per year.
Assistance (repatriation from abroad)
Insured benefits include organising and covering the costs of the return journey or return transportation back to your place of residence, with or without medical assistance.
The maximum sum insured is unlimited. If an insured event occurs, the insurer Allianz Global Assistance must be notified immediately on +41 44 283 34 18.
Travel and Air Accident Insurance: compensation up to CHF 1,000,000 in the event of death or disability during travel via an insured means of transportation
Vehicle assistance: organisation of breakdown assistance in the case of an accident or breakdown abroad
Home assistance: Emergency assistance in the event of a break-in, fire or flood, with an advance on costs of CHF 10,000 per claim
Snow Comfort: proportionate refund of ski passes in the event of illness, accident or insufficient snow
Services, organisation and intermediation: medical advice service, arranging doctors and hospitals abroad, information on entry requirements for your holiday destination, payment of advances on costs, concierge service
If your flight is delayed by more than 6 hours, the insurer will reimburse the additional costs you incur for a hotel, catering and telephone calls.
Maximum sum insured: CHF 400 per claim.
Fully Comprehensive Hire Car Insurance
Fully comprehensive insurance for your hire car abroad covers claims as a result of damage to or theft of/from the hire car.
Maximum sum insured: CHF 80,000 (excess CHF 400)
Private Medical travel health insurance
Private Medical insurance covers the costs of your medical treatment abroad, subsequent to the illness and accident insurance.
Maximum sum insured: CHF 15,000 per claim for treatment costs (excess CHF 50)
Trip Cancellation and Interruption
Trip cancellation insurance covers you against unforeseen events prior to your journey. If an insured event prevents you from taking your private trip, you will be refunded the cancellation costs.
Maximum sum insured: CHF 20,000 per event
Trip interruption insurance covers you against unforeseen events during your trip. If you have to interrupt or abandon your private trip due an insured event, trip interruption insurance covers the costs of unused accommodation services and any additional return costs.
Maximum sum insured: CHF 15,000 per event.
Luggage insurance covers your luggage against unforeseen loss and damage during your trip.
If your luggage is delivered at least four hours late by the transport company, the costs you incur for essential purchases will be refunded to you.
Maximum sum insured for lost/damaged luggage: CHF 5,000 per event or CHF 10,000 per year (excess CHF 200)
Maximum sum insured for delayed luggage: CHF 500 per event or CHF 1,000 per year (excess CHF 200)
The specialists who provide our 24-hour assistance service are available on +41 58 958 82 85 both day and night, will organise assistance for you in an emergency (providing you with the addresses of doctors, hospitals and lawyers worldwide) and offer you advice in emergencies abroad.
Free electronic statement
Instead of a paper statement (for which a charge is made), you can choose to receive your monthly statement electronically as a PDF file. Activate this service in your VisecaOne customer portal.
Option of receiving your paperless statement as a PDF in VisecaOne (ISR/direct debit) or as an e-invoice directly in e-banking (ISR).
With the SMS services you have full control worldwide over the available card limits and much more. Simple and convenient – a real benefit.
Share the many credit card benefits with your partner or another person of your choice (max. 7 cards, either Visa Platinum, Mastercard Gold or Visa Classic).
Payment slip (ISR)
: The wine experience that comes with your credit card – exclusive offers with preferential prices and money-back guarantee.
Discount on car hire: You can enjoy up to 20% discount on the "non-prepaid standard" rate at Hertz.
Securicard and SecuricardPlus
Securicard is a card blocking and key finder service, for which a charge is payable. Securicard blocks all your registered credit, debit and customer cards for you, including your ID card and your SIM card.
Liability in the event of theft/loss
Provided you take due care, you are not liable for financial damages. In the event of loss or unauthorised use of your card, contact our Customer Service immediately.
Main card: CHF 500, EUR 350, USD 400
Additional card: free of charge
Replacement card worldwide
Free of charge, usually within two working days in Switzerland or three to six working days abroad.
Commission for cash withdrawals
2.5% at ATMs worldwide
Min. CHF 5 / EUR/USD 3.50 (Switzerland)
Min. CHF 10 / EUR/USD 7 (abroad)
4% over the counter worldwide
Min. CHF 10 / EUR/USD 7 (Switzerland and abroad)
Transactions in foreign currency
Amount at exchange rate + 1.75% processing fee
Transactions in CHF abroad
Amount + 1.75% processing fee (does not apply to EUR/USD cards)
Credit interest/interest on arrears (annual interest)
General Terms and Conditions and documents
General Terms and Conditions (GTC)
General Insurance Conditions (GIC)