Support

Invoice

You normally receive an invoice each month – or at least every two months in the case of smaller invoice amounts of up to CHF/EUR/USD 50. You can also use VisecaOne to view transactions not yet invoiced. You can pay your invoice via payment slip or direct debit/Debit Direct.

Log in to VisecaOne to see the date of your next invoice. The invoice date depends on which credit card you own and which payment method you have chosen (direct debit or payment slip).

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If your invoice total amounts to no more than CHF/EUR/USD 50, you will only receive an invoice once every two months. However, VisecaOne is a free online account that enables you to keep track of your expenditure and balance at all times.

Has your question been answered? 
Please note that your feedback is used to improve our support services; there will be no reply. To contact us, please use the contact section.

In VisecaOne your credit card bills and the statements for your prepaid card covering the last 12 months as PDFs. If you need a copy of a bill or statement that is older than 12 months, you can request it using the contact form. Copies ordered via the contact form are sent to you by post.

Has your question been answered? 
Please note that your feedback is used to improve our support services; there will be no reply. To contact us, please use the contact section.

Monthly invoices cannot be sent by e-mail for security reasons. As a cardholder, you only can only access the VisecaOne online service and your personal data via multiple security steps.

Has your question been answered? 
Please note that your feedback is used to improve our support services; there will be no reply. To contact us, please use the contact section.