Support

Loss of card

Have you lost your card, or has your card been stolen? Report the loss of your card immediately by calling our 24-hour card blocking service +41 58 958 83 83. Once you have done this, you will receive a replacement card. If you need emergency cash, you also can request this from our customer services team.

No, it is not possible to lift blocks on cards.

Depending on the card, blocking costs nothing or a maximum of CHF 10. A replacement card costs nothing or a maximum of CHF 20, depending on the card in question. For details, see the fee schedule.

Fee schedule for credit and prepaid cards

Fee schedule for commercial cards