Support

Loss of card

Have you lost your card, or has your card been stolen? Report the loss of your card immediately by calling our 24-hour card blocking service +41 58 958 83 83. Once you have done this, you will receive a replacement card. If you need emergency cash, you also can request this from our customer services team.

No, it is not possible to lift blocks on cards.

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Blocking costs vary according to the card product. Blocking a credit or prepaid card is either free or costs a maximum of CHF 10, depending on the card product. The replacement card is either free or costs a maximum of CHF 20, depending on the card product.

Fee schedule for credit and prepaid cards

Fee schedule for commercial cards

The blocking and replacement card fees for Mastercard Flex and Debit Mastercard are given in your bank’s schedule of fees or may be found at www.flexcard.ch or www.debit-card.ch.

Has your question been answered? 
Please note that your feedback is used to improve our support services; there will be no reply. To contact us, please use the contact section.