Loss of card & card security

Customer account, "one" & digital services

"one" & digital services

Loss of card

If your card is lost or stolen, block the card directly in the “one” app or call our cancellation centre (24/7) on +41 58 958 83 83. It is possible to block your card only temporarily. If the card is permanently blocked, you will be issued a replacement card. If you require emergency cash, you should contact our customer service.