Loss of card

If your card is lost or stolen, block the card directly in the “one” app or call our cancellation centre (24/7) on +41 58 958 83 83. It is possible to block your card only temporarily. If the card is permanently blocked, you will be issued a replacement card. If you require emergency cash, you should contact our customer service.

If a card is blocked, it it possible to lift the block?

No, it is not possible to lift blocks on cards.

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How much does it cost to block a card?

Blocking costs vary according to the card product. Blocking a credit or prepaid card is either free or costs a maximum of CHF 10, depending on the card product. The replacement card is either free or costs a maximum of CHF 20, depending on the card product.

Fee schedule for credit and prepaid cards

Fee schedule for commercial cards

Has your question been answered? 

Why has your question not been answered?

Please note that your feedback is used to improve our support services; there will be no reply. To contact us, please use the contact section.