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Phishing

Phishing is a fraudulent practice that criminals use to acquire confidential data. It often involves the criminal sending spoof e-mails with links to fake websites (that are only identified as such on second glance). The criminal will ask the recipients of these e-mails to disclose sensitive data such as credit card numbers or login information for protected websites like VisecaOne. This information will then be used for fraudulent purposes – normally in online purchases. If you have received a suspicious e-mail, please forward it to us at internetsecurity@viseca.ch.

Sign your card immediately on receipt. Cover your PIN code when you enter it, and never write it down. Never pass on your credit card details for information purposes. If your card is lost or stolen, call the Viseca 24-hour card blocking service immediately. Further information

Phishing is a fraudulent practice that criminals use to acquire confidential data. It often involves the criminal sending spoof e-mails with links to fake websites (that are only identified as such on second glance). The intention is to trick you into entering sensitive data such as credit card numbers or login information for protected websites like VisecaOne. Further information

Viseca will never send any e-mails that ask you to confirm or enter personal data or credit card details (e.g. in order to lift the block on a credit card or login procedure). The only exception to this rule are e-mails that allow you to register for the surprize bonus scheme (www.surprize.ch/registrierung) or the VisecaOne online service (access via www.viseca.ch). Such e-mails will address you by your last name. However, Viseca will never include links to the above websites. Instead, you will always be asked to enter both website addresses manually. The links provided are https-encrypted sites with the Viseca digital certificate. The “https” at the beginning of the URL and the padlock in the browser indicate that the website is encrypted. The links we provide all belong to Swiss “.ch” domains (e.g. https://www.viseca.ch and www.surprize.ch).

Such an e-mail will typically ask you to enter, confirm or verify your card details. Phishing e-mails and websites often look deceptively similar to the genuine e-mails and websites. The e-mails will usually contain links. Never click on these links. Phishing e-mails are sent randomly to both Viseca and non-Viseca customers, and are intended as a means of stealing credit card information. Such data breaches can never originate from Viseca Card Services SA. Phishing websites are look deceptively similar to the original websites that they are mimicking, while phishing e-mails often request the recipient to log in using their personal details. The website addresses of phishing sites may differ very slightly from those of their bona fide counterparts. Such differences (e.g. a letter here or there) are not always easy to spot.

Further information

Contact our blocking service immediately in order to place a block on the card in question. If your VisecaOne login data have also been stolen, please mention this to our staff and have your existing VisecaOne account blocked. You can create a new account at any time. We would be grateful if you would forward the phishing e-mail to internetsecurity@viseca.ch.

Please forward phishing e-mails immediately and without comment to internetsecurity@viseca.ch. Viseca Card Services SA works closely with international card companies Mastercard and Visa, national authorities, and anti-phishing specialists, using every means at its disposal to combat phishing. Any specific e-mail notifications that you send us help to remove offending websites from the Internet.

  • Install phishing detection software, but remain vigilant and follow the above rules.

  • Beside spam filters, antivirus software and firewalls, you should always use your common sense.

  • Move phishing e-mails to your spam folder once you have forwarded them to internetsecurity@viseca.ch.

    You should also refer to our additional information on this matter.

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