Support

Replacement card

If your credit card or prepaid card is stolen, lost or damaged, it will be replaced. Report the loss of your card immediately by calling our 24-hour card blocking service +41 (0)58 958 83 83. You will then receive a replacement card. Contact customer service if you need emergency cash.

You normally receive a replacement card within two working days if you are in Switzerland, and within three to six working days if you are abroad. To deliver abroad, we need the exact address of your whereabouts as well as a phone number that our courier can contact you on. The address has to be valid for at least the following six working days.

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Via Viseca customer service or, in the event of theft or loss, via the 24-hour card blocking service.

Customer service: phone +41 58 958 84 00, fax +41 58 958 88 85

24-hour card blocking service: phone +41 58 958 83 83, fax +41 58 958 83 30

For prepaid card(s): phone +41 900 773 729 (CHF 1 per call)

Has your question been answered? 
Please note that your feedback is used to improve our support services; there will be no reply. To contact us, please use the contact section.

For credit and prepaid cards, a replacement card is either free or costs a maximum of CHF 20, depending on the card product. For details, see the fee schedule. Your Securicard/Securicard plus insurance will partly cover the costs. You can sign up for Securicard or Securicard plus insurance via the registration form.

Fee schedule for credit and prepaid cards

Fee schedule for commercial cards

The replacement card fees for Mastercard Flex and Debit Mastercard are given in your bank’s schedule of fees or may be found at www.flexcard.ch or www.debit-card.ch.

Has your question been answered? 
Please note that your feedback is used to improve our support services; there will be no reply. To contact us, please use the contact section.