Spending limit

You can increase your card limit temporarily or permanently, as required. Prepaid cards are excluded from this service.

If you have a Kantonalbank, Entris Bank or Bank Cler card, you can contact your bank or your bank advisor directly.

For all other cards, please contact Viseca customer services.

Customer services: phone +41 58 958 84 00, fax +41 58 958 88 85

NB: The limit cannot be changed by e-mail.

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To see your limit, log in to "one" or refer to your invoice. You can contact Viseca customer service at any time to find out your withdrawal limit (cash limit).

Customer service: phone +41 58 958 84 00, fax +41 58 958 88 85

Prepaid card(s): phone +41 900 773 729 (CHF 1 per call). For enquiries concerning your debit limit, please contact your bank directly.

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The global limit represents the maximum spending limit for the entire customer relationship, and is determined separately. The global limit applies to all the cards you hold (primary and additional cards) and is checked every time payment is made using the credit cards. Please see your statement for your global limit. If you have several cards, you cannot combine the individual card limits.

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Each individual card (primary and additional) has its own monthly limit. This defines the maximum amount that you can request with your card within the billing period.

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Please note that your feedback is used to improve our support services; there will be no reply. To contact us, please use the contact section.