Disputing transactions

All credit card transactions are transmitted via Mastercard Worldwide or Visa International and forwarded to Viseca for invoicing. Only after the relevant amount is booked on your credit card are you, the cardholder, able to notify Viseca in writing within 30 days of the invoice date of any transaction that you wish to dispute, and request a refund accordingly.

If you cannot reach an immediate agreement with your contractual partner, you must notify Viseca in writing of any unjustified debit within 30 days of the invoice date, enclosing documentary evidence to this effect (e-mails, letters, details of phone calls, receipts, etc.).

You can find our claim form here:

Objecting to a credit card transaction

Complaint in connection with a lost/stolen card

Fill in a disputed transaction claim form in the event of your card being lost or stolen.

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