Support

Disputing transactions

All credit card transactions are transmitted via Mastercard Worldwide or Visa International and forwarded to Viseca for invoicing. Only after the relevant amount is booked on your credit card are you, the cardholder, able to notify Viseca in writing within 30 days of the invoice date of any transaction that you wish to dispute, and request a refund accordingly.

If you cannot reach an agreement directly with your contractual partner, you must notify Viseca in writing of any unjustified debit within 30 days of the date of the invoice (or of the card statement, in the case of a debit card), enclosing documentary evidence to this effect (e-mails, letters, details of phone calls, receipts etc.).

You can find our claim form here:

Objecting to a transaction

Complaint in connection with a lost/stolen card

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Fill in a disputed transaction claim form in the event of your card being lost or stolen.

Has your question been answered? 
Please note that your feedback is used to improve our support services; there will be no reply. To contact us, please use the contact section.

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