As we are unable to identify the sender of an electronic message, we are not permitted for security reasons to provide any information about authorization requests and transactions.
In order to answer your enquiry, we must confirm your identity over the telephone. We therefore kindly ask you to call our customer service team. Our staff in the Customer Care Centre will be happy to help you from Monday to Friday between 8 a.m. and 5.30 p.m, on +41 58 958 84 01. Should you require a card block, our 24-hour blocking hotline is also available on +41 58 958 83 83.
Thank you for your attention.