Support

VisecaOne

VisecaOne makes your digital life easier. VisecaOne offers you a convenient means of checking and confirming your online card payments via a smartphone app (you can also confirm payments via text message). Paying online has never been easier and more secure!

VisecaOne is the new online portal for Viseca credit cards, prepaid cards, Flex cards, debit cards and business cards. In future, VisecaOne will combine both the existing and new online services.

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VisecaOne is the free digital service that gives you a full overview and control over your cards. Registration for VisecaOne enables you to view your bills and check your transactions online. Plus, with just a single VisecaOne account, you can use all your credit and prepaid cards, Flex and debit cards and Business Cards to pay in online shops (3-D Secure). The password-based procedure in use up until now will in future no longer be used. VisecaOne will be continuously developed further to bring you the latest digital services and highest level of security for your cards.

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VisecaOne offers you all the same services that MyAccount did, plus lots more:

  • Two-part authentication for even more security

  • View of all your credit card bills for the last 12 months

  • Transaction checking in real time

  • Display of the amount still available on your card and your card limit

  • VisecaOne app, for added security when you’re on the go

  • Stepwise integration of even more features, bringing you even better quality

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VisecaOne was developed to give our customers the very highest standard of security, more services and a great experience. VisecaOne offers you the same features that MyAccount did, plus a comprehensive digital service for your cards.

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Operating systems supported by the VisecaOne app

Apple iPhone

iOS 9.x and above

Android smartphones

Android 5.0.x and above (Mobile Pay as from Android Version 6)

Browsers supported by the VisecaOne online portal

VisecaOne supports the latest versions of the following web browsers: Google Chrome, Mozilla Firefox, Microsoft Edge (only Windows), Microsoft Internet Explorer (only Windows) and Apple Safari (only Mac OS). There are likely to be limitations if you are using older versions of these browsers.

You must also allow cookies and JavaScript to be used in your browser. These two components are normally activated in your browser. If this is not the case, however, you can find information explaining how to activate cookies and JavaScript in your browser below.

Instructions on how to activate cookies and JavaScript in your browser (German only):

Google Chrome

Mozilla Firefox

Microsoft Internet Explorer

Microsoft Edge

Apple Safari

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To register, you need:

  • Your personal registration code, which you will receive by post or can request at www.viseca.ch

  • Your complete card number

  • A PC or tablet

  • Your personal iPhone, an Android smartphone or your mobile phone

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Helping you to use cards safely and securely is important to us. That is why we created VisecaOne. When you register for VisecaOne, you receive a trustworthy digital identity that you can use for all future interaction with Viseca. In addition to enhancing your security, this makes it easier to activate attractive new services – which is now possible in VisecaOne at just the touch of a button.

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Basically, yes. For some products (e.g. prepaid cards, business cards), you will receive a separate registration code and can also register separately. Please note that for each registration a different e-mail address must be provided, i.e. a given e-mail address can only be used once to register. However, the advantage with VisecaOne is that all the cards held under your name, even different products, can be managed in a single VisecaOne account.

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Yes, you can register more than one card.

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No. At registration, all the cards in this business relationship held under your name are linked to the VisecaOne user account. For other products (e.g. prepaid cards, business cards), you will receive a separate registration code. However, you can still add them to the same user account, either during the registration process or later.

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Yes. You can manage all the cards held under your name (credit cards, prepaid cards, Flex cards and debit cards) in the same VisecaOne account. If you are already registered, you can simply add further cards to your user account.

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For VisecaOne, you can use all Mastercard and Visa credit cards, prepaid cards, Flex cards and debit cards issued by Viseca and its partner banks. The only exemption to this rule is the Viseca Corporate Card, which cannot currently be registered for VisecaOne.

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Request your personal registration code here. Please note that the code is only valid for a limited time.

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No. You can request one code within a seven-day period and a maximum of 10 codes within 12 months.

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You can request a new personal registration code here.

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You receive the registration code because you are the main cardholder, and your address is also the contact address for the partner or additional card. Please pass this letter on to the holder of the partner card or additional card. The partner/additional cardholder must open their own VisecaOne account in order to be able to use the card to pay merchants online who support the 3-D Secure transaction facility. 

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The registration code is sent to you because you are the owner of the main card and your address is also the contact address recorded for the partner card or additional card. Please pass this letter on to the holder of the partner card or additional card. The holders of these cards must open a VisecaOne account of their own in order to be able to use the card to pay merchants online who support the 3-D Secure transaction facility.

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Partner cards and additional cards not in your name have to be registered separately for VisecaOne. The main cardholder receives a registration code for this purpose.

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If the cards are held under your name, they will be automatically linked to your user account when the primary card is registered. For other products (e.g. prepaid cards, business cards), you will receive a separate registration code. However, you can still add them to the same user account, either during the registration process or later.

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Viseca sends a letter with a registration code to all customers who currently have the 3-D Secure (password) facility activated for their card. The registration code makes it easy and quick to switch over to the new transaction confirmation method by app or SMS code. Naturally, you will also be sent the code if you requested it yourself.

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The QR code contains all the information needed to activate the VisecaOne app and link the app to your personal VisecaOne account. Photographing the code in the app saves you the trouble of typing it in.

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The terms of use of VisecaOne govern your rights and obligations when using this service. When you register for the service and accept the terms of use, you agree to abide by these regulations. 

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You can also use VisecaOne with an ordinary mobile phone. Register here.

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The VisecaOne app is available for iPhone as well as on Samsung, LG, HTC and other devices with Android operating systems. All devices must have a functioning SIM card (prepaid or postpaid subscription).

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Delete data you do not need to keep (pictures, videos) from your smartphone, or transfer the data to your PC. Ideally, you should do a complete back-up of your smartphone.

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The date and time settings must correspond with the actual date and time in your country. Please adjust the settings on your smartphone or use the automatic settings.

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No.

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VisecaOne can also be installed on tablets (in smartphone view only). However, we recommend that you only install the app on an iOS or Android smartphone. The app was designed for smartphones and only delivers the best experience when used with a smartphone. Furthermore, it is not possible to use VisecaOne simultaneously on different mobile devices (smartphone/tablet or smartphone/smartphone).

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Simply add the VisecaOne app to your Apple Watch interface via your Watch app, like this:

Open the Watch app on your iPhone -> General -> Activate app installation. Or you can install the VisecaOne Apple Watch separately as follows: Open the Watch app on your iPhone -> Scroll to the VisecaOne app and select it -> Activate “Display app on Apple Watch”. You also have to activate the Apple Watch function in the VisecaOne app under “More” and “App settings”.

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The terms of use of VisecaOne, which you accepted when registering for the service, also apply to the app. At the time you activate the app, you have therefore already agreed to the terms of use. The terms of use may be revised as the app and portal are developed further, and in future you may therefore be asked to accept the revised terms of use in the app.

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Click on the “Legal information” link in the app to view the currently valid terms of use of VisecaOne.

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Yes, you first have to activate fingerprint recognition for your device under Settings -> Fingerprint recognition. Then you can activate “Fingerprint recognition” in the VisecaOne app under “App settings”.

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Yes, you first have to activate Touch ID for your device (iPhone 6 or above) under Settings -> Touch ID. Then you can activate “Touch ID” in the VisecaOne app under “App settings”.

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The settings for push notifications can be activated in the VisecaOne app via the “Messaging” menu or under “Messaging” in the “Card” tab.

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Due to technical limitations associated with your card or the merchant's terminal, some transactions may not trigger a notification.

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Yes. You can deactivate the VisecaOne app in your user account at one.viseca.ch or in the app settings.

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Yes. You can activate the VisecaOne app in your user account at www.visecaone.ch. The app is available for iPhone and Android smartphone.

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Download the VisecaOne app again from the App Store or Play Store and sign on as usual with your VisecaOne login.

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Yes. Please note that you should ideally use free Wi-Fi access or have a roaming option.

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When you make a reservation (a hotel room, for example), the amount of the reservation is blocked on your card and is therefore not available for spending.

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A transaction is provisional when it is based on an authorisation but has not yet been settled by Viseca. The final amount of a provisional transaction may still be subject to adjustment.

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A booked transaction is a transaction for which the settlement has been finalised by Viseca – including the exchange rate and any applicable charges.

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The previpius password-based method will continue to be accepted in the near future for cards that are currently activated for the 3-D Secure (password) procedure. However, making payments with VisecaOne is considerably easier and faster since you no longer have to enter a static password.

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With VisecaOne, you no longer have to enter a static password if you are making an online payment via 3-D Secure. Instead, you confirm the transaction quickly and easily in the VisecaOne app or by entering a dynamic SMS code.

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When confirming online payments and making other confirmations, the smartphone is a second security factor. In addition to your user name and password, confirmation in the app or by SMS code serves as a further means of identification.

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Take security measures when using your smartphone and computer:

  • Lock your screen (e.g. code, fingerprint)

  • Never leave your smartphone unattended and never let third parties use it

  • Always install updates immediately

  • Use virus protection software to protect your devices against viruses, Trojans and other malware, and never open mail attachments or other files that you do not completely trust

  • Do not share your passwords with other people or write them down

  • Never respond to e-mails that ask you to provide your login or card details (phishing); Viseca will never ask you to do this in an e-mail

  • Never carry out operating system manipulations of any kind (e.g. jailbreak, rooting)

  • If you lose your smartphone, make sure a block is put in place and reset your VisecaOne user account, or have it reset for you

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If you receive a request to confirm an online transaction or login but are not presently in the process of making such a transaction or logging in, it is an instance of fraud. Reject the request, notify Viseca immediately and have your card blocked. Customer service: +41 58 958 84 90.

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The confirmation request remains active for maximum of 120 seconds.

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Confirmations made in the app are regarded as binding. Therefore, you should always check the payment confirmation request carefully before confirming it. Viseca assumes that payment confirmations and other app-related actions are made by the card holder.

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An overview will soon be available.

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No. In situations where you have no data link, you must confirm your online payments by SMS code. You can easily request an SMS code in your browser.

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Basically, yes. However, the app offers you much greater convenience and is easy to use. If you should find yourself without a connection to the Internet, you can request an SMS code to enter as confirmation (3-D Secure online payment and login).

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You can request an SMS code a maximum of two more times.

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Provided you are connected to Wi-Fi, you can make online payments (3-D Secure) as usual with the app, even if your mobile number is temporarily blocked.

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If you no longer have access to your smartphone, you can request a reactivation code, which will be sent to you by post for security reasons. To request the code, log in with your user name and password to your user account. When you are asked to confirm your login with the app, you can reset your VisecaOne account on the right, which triggers the reactivation code. Please note that your account will be blocked until you enter the reactivation code.

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Do everything you can to prevent third parties from gaining access to the app. For example, you can block your SIM card and use the “Find my iPhone” or “Android Device Manager” functions to delete data.

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As regards your smartphone, please contact your mobile service provider directly.

Call us immediately on +41 58 958 84 90, so we can block your cards and have them replaced.

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No, we do that for you. As soon as you receive the replacement card, you can manage it in VisecaOne.

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If you do not use the VisecaOne app or temporarily have no Internet connection, you can request an SMS code to enter as confirmation (3-D Secure online payment and login).

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If you can still access your old mobile number, you can make the change in your VisecaOne user account or directly in the VisecaOne app. If you no longer have access to your old mobile number, you must first reset your VisecaOne account. To do this, sign in at one.viseca.ch with your e-mail address and password and then click on "Reset account". There you can request a reactivation code to reactivate your VisecaOne account. The reactivation code will be sent to you by post. When you receive it, sign in again as usual with your e-mail address and password and then enter the reactivation code.

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If your mobile number stays the same, you don’t have to do anything. Otherwise, log in to your user account in the usual way and then notify us of your new number under “App/SMS”.

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You can change your e-mail address in your VisecaOne user account or directly in the VisecaOne app (this function is currently only available for iOS). Remember that your e-mail address also serves as your user name. So, your user name will also change.

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Reset your password and then choose a new password.

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Please call customer services on +41 58 958 84 90.

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If you have forgotten your password, you can reset it here. Otherwise, please click on here.

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VisecaOne makes paying online more secure because when you make a payment or log in you have to confirm the action on your smartphone. However, if an unauthorised third party gains access to your cards or card information (e.g. through theft or phishing) or your smartphone (e.g. through theft), the possibility of fraudulent use cannot be completely excluded, which could potentially result in a financial loss (e.g. misuse of card) or violation of data protection (e.g. if your personal data is lost). You are not liable for such damage if you have complied with the cardholder’s duty of care and are otherwise not at fault (e.g. exercising care in the use of your smartphone, checking confirmation requests, promptly blocking lost cards). Viseca also covers any damages that are proven to have occurred as a result of illegal tampering.

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If your mobile phone number is still the same, you can simply download the VisecaOne app again from the App Store or Play Store and sign on as usual with your VisecaOne login.

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No. Viseca bears the costs of the SMS (mTAN). However, when you are abroad, roaming costs charged by your provider network may apply.

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All smartphones with a functioning SIM card (prepaid or postpaid subscription).

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Yes, we do. As the VisecaOne app and the VisecaOne portal are developed further, new functions will be added, and existing Viseca services will be integrated into VisecaOne. It may therefore be necessary to update the terms of use as new user rights and obligations become applicable. If necessary, you will be asked to accept the new terms of use in order to continue using the service, in which case we will notify you in advance on www.viseca.ch and via the other Viseca communication channels.

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Payments made with Masterpass are regular credit card transactions. The only difference is that the card and customer data no longer have to be entered by hand. Therefore, you must comply with the usual duties of care that apply to the use of your card, in particular as set out in the general terms and conditions for the card and the terms of use of VisecaOne (e.g. having lost cards blocked, checking your credit card statement, exercising care in the use of your smartphone).

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The SMS code is valid for a maximum of 5 minutes.

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Yes, you first have to activate Face ID for your device (iPhone 10 or higher) under Settings -> Face ID & Code. Then you can activate facial recognition in the VisecaOne app under “App settings” -> “Face ID”.

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If you are using the same smartphone and the VisecaOne app is already installed, you can go on using the app as usual. However, if you want to use the SMS code feature, you first have to save the new mobile number in your VisecaOne user account or directly in the VisecaOne app (this function is currently only available for iOS). If you use the SMS code method of authentication, you must first reset your VisecaOne account. To do this, sign in with your e-mail address and password and then click on “Reset account”. There you can request a reactivation code to reactivate your VisecaOne account. The reactivation code will be sent to you by post. When you receive it, sign in again as usual with your e-mail address and password and then enter the reactivation code.

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