"one" – the Viseca customer portal

More than 800,000 customers place their trust in the "one" digital service. Register once for access via the web and the app, anytime, no matter where you are.

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"one" at a glance

"one" is a free digital service for even greater convenience and security. It gives you perfect control at all times over your credit and prepaid cards as well as your business card. Once you have registered you can, for instance, easily check your spending or your available amount in real time, check and confirm payments in online shops which require 3-D Secure in the "one" app or by SMS code, or turn on free push notifications.

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The benefits

With "one" you are always informed about your spending, your available amount, your surprize points balance and much more. You can retrieve and easily manage your personal details and other services. If you have installed the "one" app, you will also receive push notifications for full control over your transactions. You will then have everything in one place – anytime, anywhere, at your convenience – in the "one" app or in the web portal.

Additional plus points

  • Two-factor authentication for even greater security.
  • Viseca Masterpass for even greater convenience. The details are already securely saved, so you no longer need to enter them.
  • Gradual expansion for even greater quality.
  • Direct access to our surprize rewards programme by app.
  • View of all your credit card bills for the last 12 months.

Registering is so simple

Place your trust in "one" and register today. To do this, you need:

  • Your personal registration code
  • Your card number
  • A PC or tablet
  • Your personal smartphone
Request registration code

If you have several Viseca or partner bank cards issued in your name, you can manage these in the same "one" account. Partner or additional cards in another name are registered separately in "one" and are assigned a separate registration code, which is sent to the main cardholder.

You can register here for "one" in four steps with the registration code you received in the post.

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"one" FAQ

"one" is the new online portal for Viseca credit cards, prepaid cards, Flex cards, debit cards and business cards. In future, "one" will combine both the existing and new online services.

"one" is the free digital service that gives you a full overview and control over your cards. Registration for "one" enables you to view your bills and check your transactions online. Plus, with just a single "one" account, you can use all your credit and prepaid cards, Flex and debit cards and Business Cards to pay in online shops (3-D Secure). The password-based procedure in use up until now will in future no longer be used. "one" will be continuously developed further to bring you the latest digital services and highest level of security for your cards.

"one" was developed to give our customers the very highest standard of security, more services and a great experience. "one" offers you the same features that MyAccount did, plus a comprehensive digital service for your cards.

"one" offers you all the same services that MyAccount did, plus lots more:

  • Two-part authentication for even more security

  • View of all your credit card bills for the last 12 months

  • Transaction checking in real time

  • Display of the amount still available on your card and your card limit

  • "one" app, for added security when you’re on the go

  • Stepwise integration of even more features, bringing you even better quality

Operating systems supported by the "one" app

Apple iPhone

iOS 9.x and above

Android smartphones

Android 5.0.x and above (Mobile Pay as from Android Version 6)

Browsers supported by the "one" online portal

"one" supports the latest versions of the following web browsers: Google Chrome, Mozilla Firefox, Microsoft Edge (only Windows), Microsoft Internet Explorer (only Windows) and Apple Safari (only Mac OS). There are likely to be limitations if you are using older versions of these browsers.

You must also allow cookies and JavaScript to be used in your browser. These two components are normally activated in your browser. If this is not the case, however, you can find information explaining how to activate cookies and JavaScript in your browser below.

Instructions on how to activate cookies and JavaScript in your browser (German only):

Google Chrome

Mozilla Firefox

Microsoft Internet Explorer

Microsoft Edge

Apple Safari

To register, you need:

  • Your personal registration code, which you will receive by post or can request at www.viseca.ch

  • Your complete card number

  • A PC or tablet

  • Your personal iPhone, an Android smartphone or your mobile phone