"one" – the Viseca customer portal

More than 800,000 customers place their trust in the "one" digital service. Register once for access via the web and the app, anytime, no matter where you are.

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"one" at a glance

"one" is a free digital service for even greater convenience and security. It gives you perfect control at all times over your credit and prepaid cards. Once you have registered you can, for instance, easily check your spending or your available amount in real time, check and confirm payments in online shops which require 3-D Secure in the "one" app or by SMS code, or turn on free push notifications.

Discover the "one" app

The benefits

With "one" you are always informed about your spending, your available amount, your surprize points balance and much more. You can retrieve and easily manage your personal details and other services. If you have installed the "one" app, you will also receive push notifications for full control over your transactions. You will then have everything in one place – anytime, anywhere, at your convenience – in the "one" app or in the web portal.

Additional plus points

  • Two-factor authentication for even greater security.
  • Viseca Masterpass for even greater convenience. The details are already securely saved, so you no longer need to enter them.
  • Gradual expansion for even greater quality.
  • Direct access to our surprize rewards programme by "one" web or via app.
  • View of all your credit card bills for the last 12 months.

Registering is so simple

Place your trust in "one" and register today. To do this, you need:

  • your personal registration code
  • your card
  • a) your personal smartphone or b) a classic mobile phone and a PC/tablet
Request registration code

If you have several Viseca or partner bank cards issued in your name, you can manage these in the same "one" account. Partner or additional cards in another name are registered separately in "one" and are assigned a separate registration code, which is sent to the main cardholder.

You can register here for "one" in four steps with the registration code you received in the post.

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"one" FAQ

"one" was developed to give our customers the very highest standard of security, more services and a great experience. "one" offers you the same features that MyAccount did, plus a comprehensive digital service for your cards.

You can also use VisecaOne with an ordinary mobile phone. Register here.

"one" offers you all the same services that MyAccount did, plus lots more:

  • Two-part authentication for even more security

  • View of all your credit card bills for the last 12 months

  • Transaction checking in real time

  • Display of the amount still available on your card and your card limit

  • "one" app, for added security when you’re on the go

  • Stepwise integration of even more features, bringing you even better quality

The "one" app is available for iPhone as well as on Samsung, LG, HTC and other devices with Android operating systems. All devices must have a functioning SIM card (prepaid or postpaid subscription).

Delete data you do not need to keep (pictures, videos) from your smartphone, or transfer the data to your PC. Ideally, you should do a complete back-up of your smartphone.

The date and time settings must correspond with the actual date and time in your country. Please adjust the settings on your smartphone or use the automatic settings.

“one” – the digital service

You can access the “one” digital service by smartphone, smartwatch or our website, so you can manage your credit, debit and prepaid cards easily and securely online.
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Registering for “one”

Follow these instructions to register quickly and easily for the “one” digital service.
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Support & contact

Looking for more information? Check our question and answer page or get in touch with us.
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